Ifm Hard Services Specialist

We have an exciting opportunity for you to join our team as a Senior Hard Services Specialist in our Central Facilities Management team. Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. What you will be doing:
You will be the center of competence, on a central level in support of our regional teams, for all aspects of Hard Services, as part of facilities management, including mechanical and electrical & HVAC systems. Ensuring all assets are being maintained, according to standards, to maximize asset life, optimize performance, minimize unplanned disruption to the FedEx business operations and to adhere to all statutory compliance legislation and industry guidelines / requirements.
You will have a EU responsibility being a primary interface between our Integrated Facilities Management suppliers and our regional teams to advice and support regional teams, on a tactical level, in terms of scope changes, change in law, projects (small refurbishments, moves, preventive maintenance plans, industry best practices, …)
Key Accountability 1 - Expertise:

Develops and maintains a good understanding of predictive, preventative, and corrective maintenance practices & related legislation together with specific knowledge of FedEx equipment & requirements. Uses the knowledge to ensure on-going maintenance efficiencies and legal compliance.
Be fully conversant with leading Computer Aided Facilties Management (CAFM) systems with the ability to interrogate such systems to assess compliance and the correct maintenance regime is being deployed.
Understands all technical aspects of mechanical, electrical, plumbing, HVAC systems and BMS systems
Effectively manages the IFM supplier to ensure effective life cycle Asset Management services into M&E and Building Fabric.
Ensure compliance with all Health & Safety legislation and FedEx Health & Safety practices and procedures.

Key Accountability 2 – Planning & Organizing

Validate and assure the IFM approach and maintenance strategies including condition based maintenance and planned maintenance in line with SFG20 or similar European accepted standardization.
Providing technical oversight to the planning of reactive works and major technical projects to minimise the disruption to the FedEx business.
Ensure all maintenance plans maximizes the life of the assets and is in line with manufacturers recommendations and industry best practice.

Key Accountability 3 – Contract Administration

Provides technical input and guidance with the validation of Change Control Notices where there is a technical, hard services component.
Provides technical input and guidance with the validation of Gain Share initiatives where there is a technical, hard services component.

Key Accountability 4 – Performance Management

Compare and contrast across sites, countries and the two IFM supplier's performance regarding engineer's utilization and PPM v reactivate ratio's.
Assess relative failures rates and look for correlations

Key Accountability 5 – Continuous Improvement.

Review and assess efficiency metrics that can be compared to industry best practice and set targets for improvement.
Assess different maintenance regimes to increase the ratio for planned versus reactive failures, extend asset life and whole life costings.
Benchmark cost / sqm. across the portfolio and two IFM suppliers.

Key Accountability 6 – Cost Management

Provide technical guidance in the validation and approval of asset repairs over the agreed thresholds.
Act as a technical authority with regards to End of Economic Life for all assets.
Technical input and validation for all technical Change Control Notices

Key Accountability 7 – Procurement

Support the procurement of the IFM contracts as the Technical Subject Matter Expert.

Key Accountability 8 – Communication

Maintains positive working relationships and ongoing communication with the regional maintenance team, IFM suppliers and FedEx employees.
Provides management with standardized / adhoc reports, analysis and recommendations relating to facilities maintenance and provides clear goals and performance feedback to suppliers.
Provides assurance to the business regard8ing statuary compliance.

Core Experience, competencies, and requirements

Engineering Management experience at a senior level and a track record of delivering performance/service improvement with strong customer focus.
A recognised Engineering/ Mechanical or Building Engineering qualification.
Experience of successfully delivering against contractual targets, PM schedules and KPI's.
Experience of delivering a service provision on a site where strong permit to work systems are in place.
Extensive experience of managing and delivering improvements through the supply chain
Asset Management experience covering administrative, contractual, and financial aspects of a facilities management contract.
Excellent knowledge of MS Office.
Knowledge of Maximo is preferable
Excellent, clear, and confident written skills, presentation skills and report writing.
Excellent in English
Ability to work in diverse environment
Willing to travel (25%-40%)

What do you bring with you:
Core Experience, competencies, and requirements

Engineering Management experience at a senior level and a track record of delivering performance/service improvement with strong customer focus.
A recognised Engineering/ Mechanical or Building Engineering qualification.
Experience of successfully delivering against contractual targets, PM schedules and KPI's.
Experience of delivering a service provision on a site where strong permit to work systems are in place.
Extensive experience of managing and delivering improvements through the supply chain
Asset Management experience covering administrative, contractual, and financial aspects of a facilities management contract.
Excellent knowledge of MS Office.
Knowledge of Maximo is preferable
Excellent, clear, and confident written skills, presentation skills and report writing.
Excellent in English
Ability to work in diverse environment
Willing to travel (25%-40%)

What do we offer:

Attractive compensation package
Training to get you started and on-the-job learning opportunities
Extensive learning resources to further develop your skills and knowledge
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reduced-rate shipping
Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

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