Senior Site Reliability Engineer, Lisboa

1 semana atrás


Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

.Social network you want to login/join with:Senior Site Reliability Engineer, LisboaClient:Location: Lisboa, PortugalJob Category:OtherSalary: $0-0/yearlyEU work permit required:YesJob Views:7Posted:22.01.2025Expiry Date:08.03.2025Job Description:Gorgias empowers ecommerce brands to grow through AI-powered customer experience.
We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding.
Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales.
Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.About The SRE TeamWe are seeking a highly skilled and experienced Senior Site Reliability Engineer (SRE) to join our team.
As an SRE at Gorgias, you will play a crucial role in ensuring the reliability, scalability, and performance of our systems, enabling the seamless delivery of our products and services.The SRE team at Gorgias maintains the core infrastructure and services that make up the heart of our product.
We have the privilege to work with high throughput systems and TB-scale data stores serving billions of queries per day, most with sub-millisecond response times.We also design and maintain the software delivery stack, offering features such as metrics-based canary rollout strategies to all internal development teams.We currently have a team of 4 Senior and Staff SREs operating together globally with aim to be 6 in the near term.
We focus on scalable methods to provide the largest impact across the organization.What You Will Do:Manage multi-TB PostgreSQL clusters in the public cloud, optimize parameters, storage settings and data structure.Operate RabbitMQ and Redis with tens of thousands of operations per second.Manage 10+ full-featured GKE clusters worldwide, 10k+ Tenants.Adopt new stack of: Kafka, Debezium, Apache Flink.Facilitate rollout strategies at scale with Gitlab CI and ArgoCD.Roll out best practices around Kubernetes/Helm/Operators, SLIs/SLOs, Incident Management, Observability, Security, and Disaster Recovery to all Product-Engineering teams and drive adoption by them.Automate complex infrastructure pieces for our worldwide footprint with best practices IaC with TF, strong scripting with Python/Golang.What You Should Have:Experience with cloud-native web systems at scale.Bachelor's degree in Computer Science or equivalent work experience.5+ years experience as a Site Reliability Engineer or similar role, with a focus on maintaining high-performance, scalable, and reliable high-throughput web systems



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