German-Speaking Customer Service
4 semanas atrás
Social network you want to login/join with:
Client:Cross Border Talents
Location:Braga, Portugal (Remote Work)
Job Category:Other
EU work permit required:Yes
Job Reference:0e88b73ab370
Job Views:4
Posted:20.03.2025
Expiry Date:04.05.2025
Job Description:Job Title: Remote German-Speaking Customer Service Representative
Industry: Website Technical Solutions
Employment Type: Full-Time (Rotating Shifts)
Salary & Benefits:
Competitive compensationComprehensive health and life insuranceOpportunities for career advancement and developmentCompany-provided equipment (Laptop, tools, software)Work Setup: Work remotely from your home in Braga, Portugal
Shift Details:
Working hours: 24/7 rotating shifts, including night shifts, from Monday to SundayTwo days off per week, on a rotating basisShift schedule includes morning, afternoon, and night rotationsLanguage Requirements:
Job Summary:
We are looking for a motivated and enthusiastic German-speaking Customer Service Representative to join our remote team in Braga. This role offers the chance to assist German-speaking customers with technical issues related to website services. While prior customer service or technical support experience is a plus, it is not mandatory. We are seeking candidates who are eager to learn, adaptable, and ready to develop within the company.
As a representative, you will provide remote technical support, troubleshoot issues, and assist customers via phone, email, and chat. Excellent communication skills and a focus on delivering customer satisfaction are essential. The ability to quickly adapt to challenges will help you succeed in this role.
We offer extensive training to help you build the skills you need to excel. This is an exciting opportunity to join a growing company in a dynamic industry, with competitive compensation and opportunities for career growth.
Key Responsibilities:
Deliver top-notch customer service to German-speaking clients via phone, email, and chat, addressing technical website issuesTroubleshoot and resolve technical problems, including issues with website setup, configuration, and functionalityGuide customers through the use of website tools, explaining features and resolving problems efficientlyRecord all customer interactions and technical issues in the CRM system for follow-up and future referenceEnsure customer satisfaction by resolving issues quickly and professionallyAdhere to company procedures for troubleshooting, escalation, and resolution of issuesEscalate complex technical problems to the appropriate department or senior support teamProvide feedback to management about recurring issues and suggestions for improving customer experienceTake responsibility for customer problems, ensuring timely resolution and follow-up as neededFollow data protection policies and maintain confidentiality when handling customer informationCollaborate with team members to improve processes and customer experienceManage customer expectations and maintain composure during high-pressure situationsContinue to offer support for website-related queries, helping customers maximize their use of our servicesSkills & Qualifications:
Proficiency in German (C2 level required)Intermediate English proficiency (B2 or higher preferred)Customer service or technical support experience is a plus, but not essentialStrong technical aptitude and willingness to learn about website services and troubleshootingExcellent verbal and written communication skills, with a focus on customer satisfactionStrong problem-solving abilities, with the capacity to troubleshoot technical issuesAbility to work independently while maintaining high service standards in a remote environmentAbility to handle multiple tasks and customer inquiries in a fast-paced settingAttention to detail and accuracy, even with repetitive tasksComfortable working night shifts, weekends, and flexible hoursEU ID required for employment in PortugalResidence card required for non-EU nationalsAdditional Benefits:
Health and life insurance coverage from day oneProfessional development and career advancement opportunities within a fast-growing companyDaily meal allowanceMonthly transport allowance for commuting or other travel expensesWork remotely, providing a better work-life balanceCompany-provided equipment (laptop, software, etc.) for efficient home office workCollaborative, supportive work culture focused on personal and professional growth
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