Business Analyst
4 semanas atrás
Social network you want to login/join with:
Business Analyst (Remote in Portugal), AlbufeiraClient:Otonomee
Location:Remote based in Portugal
Job Category:Other
EU work permit required:Yes
Job Reference:4b1cc00f9e5c
Job Views:9
Posted:23.01.2025
Expiry Date:09.03.2025
Job Description:About The RoleJob Title: Business Analyst
Terms: Permanent Contract / Full-Time 40h weekly
Salary: Annual Gross 30.000 Euros (inclusive of 2 holidays Allowances)
Schedule: Monday to Friday - 8h rotational shifts (9am to 17:30 and 15:30 to 12pm), occasional weekends may be included.
ABOUT THE ROLE
We are looking for a Business Analyst to join the team. This is a permanent work from home position based in Portugal.
WHAT YOU'LL BE DOING
As a Business Analyst, you will be supporting key operational teams and stakeholders by analysing data, tracking KPIs, creating actionable insights, and driving process improvements to enhance efficiency, performance, and customer satisfaction. Your responsibilities will include:
KPI Analysis & Reporting: Track, analyze, and report on BPO-specific KPIs, including Average Handle Time (AHT), First Touch Resolution (FTR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Service Level Agreements (SLAs).Data Collection & Cleaning: Gather data from various sources, ensuring accuracy and consistency, and preprocess it for analysis.Trend Analysis: Identify performance patterns and trends to provide actionable insights for improvement.Data Visualization: Design clear, visually compelling dashboards and reports using tools like Power BI or similar.Operational Insights: Offer data-driven recommendations to enhance operational efficiency, productivity, and customer satisfaction.Stakeholder Collaboration: Partner with Operations, Workforce Management, Quality Assurance, Training, and Client Management teams to understand data needs and resolve performance challenges.Continuous Improvement: Contribute to process improvement initiatives by identifying inefficiencies and proposing solutions.Ad Hoc Analysis: Conduct specialized analyses to support projects or client-specific requests.Stakeholder Communication: Collaborate with stakeholders to gather requirements and effectively communicate findings and recommendations.Documentation: Develop detailed business requirements and maintain comprehensive documentation.Project Management: Assist teams in achieving project goals and meeting deadlines.Customer-Centric Mindset: Ensure all recommendations focus on improving the end-user experience.Your profileAbout you
To thrive in this role, you should possess the following qualifications and attributes:
Qualifications Bachelor's degree in Business, Data Analytics, Computer Science, or a related field.2–4 years in a Business Analyst or Data Analyst role, preferably within a BPO or call center environment.Data Analysis & Visualization: Proficiency with Power BI, Tableau, or equivalent tools.Data Tools: Advanced knowledge of SQL and Excel; experience with Python or R is preferred.Statistical Analysis: Familiarity with statistical methods and tools for data analysis.CRM Platforms: Experience working with tools such as Zendesk or Genesys is an advantage.Strong analytical and problem-solving abilities.Excellent communication skills for presenting insights to technical and non-technical audiences.Highly detail-oriented and organized, with the ability to juggle multiple priorities.Team-Oriented with a collaborative mindset.Preferred QualificationsExperience with CRM or contact center platforms (e.g. Zendesk, Genesys).Experience with automating reporting processes.Degree: Bachelor's in Business Administration, Information Systems, or a related field is an advantage.Certifications: Certifications such as PMP (Project Management Professional) or CBAP (Certified Business Analysis Professional) would be an advantage.Why us?WHAT YOU GET IN RETURN: Fully Remote work based in PortugalA competitive salaryInternet Allowance (20 Euros per month)Meal Allowance (7.63 Euros daily)Equipment providedHome office allowanceA Buddy on joiningOnline Gym and Wellbeing Studio.The opportunity for professional growth.Fun company events and team outings.Autonomy and ResponsibilityOUR RECRUITMENT PROCESS30 min Teams interview with the Recruitment TeamLanguage test if applicable to the role45 min Teams interview with the Hiring TeamAbout usOtonomee is a purpose-built, fully remote BPO. Otonomee was founded in 2020, headquartered in Ireland, to provide a different offering in the BPO industry. Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.
Otonomee's Founders and Senior Leadership Team experienced firsthand the challenges in the traditional BPO industry. The pandemic (i.e., the adoption of remote work as a viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and clients.
By leveraging Otonomee's remote working model, we provide premium Customer Experience with a high quality, flexible, and entrepreneurial approach. Our Clients share our commitment to great Customer Service by promoting a positive employee experience and a sustainable & equitable future.
Otonomee is a purpose-driven company and a Certified BCorp since 2023. This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.
We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions; our inclusive culture inspires us to be curious, be bold, and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow.
#J-18808-Ljbffr
-
Business System Analyst
Há 3 dias
Faro, Portugal Sensei Tempo inteiroCareer Opportunities at DecskillWe are seeking a highly skilled Business Analyst to join our team in Lisbon, bringing expertise in Agile methodologies, IT requirements gathering, and business analysis.As a Business Analyst at Decskill, you will contribute to the success of our projects by:1. Defining and prioritizing project requirements;2. Collaborating...
-
Business Analyst
Há 5 dias
Faro, Portugal Phiture Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Business Analyst
Há 7 dias
Faro, Portugal Phiture Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Integration Business Analyst
Há 2 dias
Faro, Portugal Tata Consultancy Services Tempo inteiro.Are you an Integration Business Analyst seeking a new interesting challenge?If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking forWHAT WE ARE LOOKING FOR IN YOU?Years' experience: minimum 8 years in a similar role.Highly skilled and detail-oriented Business Analyst with experience in the retail domain,...
-
Business Analyst
1 semana atrás
Faro, Portugal Decskill Tempo inteiroOur Mission:We deliver value through knowledge, enabling companies to meet digital world challenges by providing business models that ensure technological capacity, flexibility and agility.We are a team of over 500 consultants with offices in Lisbon, Porto and Madrid.Our Expertise: DECSKILL TALENT: Extending IT teams for clientsDECSKILL BOOST: Software...
-
Data Analyst and Business Developer
Há 5 dias
Faro, Portugal Next Engineering Tempo inteiroCompany OverviewNext Engineering is a 100% Portuguese technology consulting company that develops efficient and innovative solutions in the areas of IT, Big Data, and Telecom. We are committed to shaping the future with cutting-edge technology. Job DescriptionWe are looking for a highly skilled Junior Functional Analyst to join our team. As a Junior...
-
Business Systems Analyst
Há 5 dias
Faro, Portugal Next Engineering Tempo inteiroWe are a forward-thinking technology consulting company, passionate about shaping the future of business. We develop innovative solutions in IT, Big Data, and Telecom, and we believe you have the skills to join us.Next Step in Your CareerYou will be responsible for:Providing business analysis support;Developing efficient technical documentation;Collaborating...
-
Business Analyst
Há 5 dias
Faro, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Business Analyst
Há 5 dias
Faro, Portugal Sensei Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Business Analyst
Há 4 dias
Faro, Portugal Phiture Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Business Development Analyst
Há 20 horas
Faro, Portugal Hokocloud Tempo inteiroHokocloud is seeking a highly skilled and detail-oriented individual to fill the role of Business Development Analyst in our dynamic hybrid work environment. This position offers flexibility, allowing employees to work 100% remotely or choose a combination of remote and in-office work.The ideal candidate will have a strong academic background in Economics,...
-
Business Agile Analyst
Há 4 dias
Faro, Portugal Sensei Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Business Agile Analyst
1 semana atrás
Faro, Portugal Phiture Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Senior Business Analyst
2 semanas atrás
Faro, Portugal Decskill Tempo inteiroDecskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...
-
Agile Business Systems Analyst
Há 7 dias
Faro, Portugal Phiture Tempo inteiroDecskill, an IT consulting company founded in 2014, aims to deliver value through knowledge. Our mission is to empower businesses to thrive in the digital world by providing tailored business models that ensure technological agility and flexibility.Company OverviewWe are a team of over 500 consultants with offices in Lisbon, Porto, and Madrid, operating in...
-
Business Agile Analyst
Há 5 dias
Faro, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Business Agile Analyst
Há 7 dias
Faro, Portugal Phiture Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Business Agile Analyst
Há 5 dias
Faro, Portugal Sensei Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Business Agile Analyst
Há 5 dias
Faro, Portugal Phiture Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge.We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility, and agility.We are more than 500 consultants with offices in Lisbon, Porto, and...
-
Business Operations Analyst
Há 5 dias
Faro, Portugal Decskill Tempo inteiroJob DescriptionWe are seeking a skilled Business Analyst to join our team in Lisbon.The ideal candidate will ensure that customer requirements are understandable to the project team and developers, and will be responsible for the evolution of applications and design of new applications through needs assessment.The responsibilities of this role...
