Learning & Operations Manager (Remote)

3 semanas atrás

Lisboa, Lisboa, Portugal Chatterbox Tempo inteiro

.Learning & Operations Manager (Remote)ChatterboxLisboaRemoteEUR 30.000 - 40.000SnapshotRemote-first, with a hybrid option in LondonFull-timeUp to £50,000 gross for candidates meeting all internal requirementsWe welcome candidates from a variety of professional backgrounds.
If you don't meet every requirement but have relevant skills (e.G., in product management, tech, or data), we strongly encourage you to apply.Who We Are:At Chatterbox, we build technology that does more than get people to click on ads.We're a fast-growing EdTech company transforming the career prospects of highly-skilled, yet underestimated, professionals from the refugee community and beyond.Our tech allows degree-holding, talented native speakers from marginalized backgrounds to gain empowering work as language coaches in the fast-growing corporate language training industry.
They help employees at top companies like BNP Paribas and the British Red Cross to smash glass ceilings themselves - a win-win, and a unique business model that has won Chatterbox accolades from Forbes and MIT.If you're passionate about changing the world through tech and creating a more inclusive global community, we want to meet youWho You Are:This is a pivotal role within Chatterbox, ensuring the smooth running of our operational processes while collecting and analyzing insights from across the business.
This role is responsible for coach recruitment and management, help desk operations, learner success tracking, business intelligence, and executive team support.You will work cross-functionally with Customer Success, Product, and the Executive Team to ensure that Chatterbox delivers a high-quality learning experience while maintaining efficient internal operations.This role is ideal for someone who excels at project management, data-driven decision-making, and problem-solving in a fast-paced, mission-driven environment.What You'll Do:- Coach Recruitment & Management- Advertise and recruit top-tier language coaches for Chatterbox.- Manage the end-to-end hiring and onboarding process (screening, interviews, training, backend setup).- Monitor and improve coach performance using feedback, data insights, and observations.- Oversee coach offboarding, reassignment of learners, and system updates.Act as the first point of contact for urgent support requests from learners, clients, and coaches.Troubleshoot platform and technical issues in collaboration with the tech team.Identify and escalate recurring issues, improving overall system reliability.Learner Success & Product Operations- Track learner engagement and retention using internal dashboards.- Analyze platform data and identify ways to boost learner progress.- Work with the Customer Success and Product teams to implement strategies that enhance user experience.- Support client onboarding and launches for a seamless transition onto the Chatterbox platform

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