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Customer Care Responsibilities: Premier Customer CareService Level Performance of FedEx Strategic BusinessSupport for Top Tier Enterprise Global and Regional CustomersService Analysis PerformanceContinuous ImprovementData Analytics Across Multi-Regional and Cross Operating Companies' CustomersRoot Cause AnalysisOutstanding Customer Experience DeliveryBest Practices ImplementationRobust Solutions Offering for Complex and Critical SituationsPreparation & Participation in EG/ER Business ReviewsCustomer Education on FedEx Products, Services, Tools, and Required Regulatory ComplianceIndustry Vertical & SME Support (Life Sciences, Aviation, e-Commerce, etc.
)Learning & Development Design and Delivery SupportNetwork Building Across FunctionsAnticipation & Resolution of Customer IssuesAdditional Responsibilities: Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
Identifies anomalies as they arise and uses judgment based on rules and procedures to resolve.
For complex issues, may escalate to senior team members.
Required Skills: Interpersonal SkillsMicrosoft Office PC SkillsProblem Solving SkillsTeam Working SkillsWritten & Verbal Communication Skills
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