Icelandic-Speaking Customer Service
3 semanas atrás
Job Title: Onsite Icelandic-Speaking Customer Service Representative
Location: Lisbon, Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)
Salary & Benefits:
Competitive SalaryHealth and Life Insurance (Comprehensive coverage from day one)Meal AllowanceTransport AllowanceCompany-Provided Equipment (Laptop, tools, and software)Career Growth & Development OpportunitiesWork Onsite: This role is based onsite in Lisbon, PortugalShift Details:
Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)Days Off: 2 Rotative Days per weekShift Pattern: Rotating shifts covering morning, afternoon, and night shiftsLanguage Requirements:
Icelandic (Minimum C2 level required)English (Intermediate proficiency preferred)Job Description:
We are looking for a dynamic and customer-focused Icelandic-Speaking Customer Service Representative to join our team in Lisbon, Portugal. This role is part of an exciting opportunity in the website technical solutions industry. As an onsite representative, you will be directly supporting Icelandic-speaking customers, providing technical assistance and solving issues related to website services. This is an excellent opportunity to join a fast-growing company with plenty of room for career development.
As an Icelandic-speaking customer service representative, your key role will be to provide high-level technical support to customers facing challenges with website-related issues. The job will involve troubleshooting, guiding customers through solutions, and ensuring their satisfaction. You will work in a fast-paced and constantly evolving environment, offering both reactive and proactive support. While prior experience in customer service or technical support is a plus, it is not a requirement, and we provide all the necessary training and resources to help you succeed in your role.
You will be working onsite in Lisbon, contributing to the daily operations and customer interactions. In addition to assisting with technical support, you'll also be responsible for maintaining high customer service standards, ensuring each interaction is handled with professionalism, efficiency, and a customer-first attitude.
As part of this role, you will receive extensive training on the company's products and services, ensuring you are fully equipped to assist customers. You will also have the opportunity for career growth and professional development through internal training programs and performance-based promotions.
Key Responsibilities:
Provide top-tier customer service to Icelandic-speaking clients via phone, email, and live chat, assisting with technical issues related to websites, troubleshooting, and resolving any challenges faced by the users.Troubleshoot website issues such as errors, website performance problems, and other technical challenges, helping clients understand the solution in a clear and concise manner.Guide customers through website features, account settings, and other technical processes, ensuring they can fully utilize the platform.Handle customer inquiries, providing timely and effective solutions in line with company guidelines.Ensure customer satisfaction by offering fast and effective solutions to technical problems, maintaining professionalism at all times.Record and track all customer interactions in our internal CRM system to ensure accurate documentation and follow-up.Escalate complex issues to appropriate internal teams when necessary to ensure customer concerns are resolved in a timely manner.Offer feedback and suggestions for service improvements based on customer interactions and experiences.Maintain confidentiality and ensure compliance with company policies related to customer data and security.Participate in training sessions and workshops aimed at expanding knowledge and improving service quality.Be able to work under pressure while maintaining high levels of service, especially during peak hours and weekends.Skills and Qualifications:
Fluency in Icelandic (Minimum C2 level required)Intermediate proficiency in English (B2 level or higher preferred)Previous customer service or technical support experience is advantageous but not essentialExcellent communication skills, both written and verbalA passion for technology and an ability to learn quicklyAbility to problem-solve and troubleshoot technical issues effectivelyAbility to work in a fast-paced environment, managing multiple tasks at onceStrong attention to detail and organizational skills to manage customer queries and ensure accurate reportingAbility to handle repetitive tasks and remain focused and efficientComfortable with working night shifts and weekends as part of the 24/7 rotating shift patternA customer-first mindset and the ability to empathize with customers' issuesEU ID required for employment in PortugalAdditional Benefits:
Health and Life Insurance: Comprehensive coverage from day one, ensuring your well-beingMeal Allowance: Daily allowance to cover your meal costsTransport Allowance: Monthly allowance to assist with transportation expensesCareer Development: Ongoing professional development and growth opportunities within the companyCompany-Provided Equipment: All necessary equipment including a laptop and software tools to help you perform your job successfullyWork Environment: A collaborative and supportive team that values open communication and shared knowledge
#J-18808-Ljbffr
-
Icelandic-Speaking Customer Service
2 semanas atrás
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroSocial network you want to login/join with:Icelandic-Speaking Customer Service, LisboaClient:Cross Border TalentsLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:5Posted:16.03.2025Expiry Date:30.04.2025Job Description:Job Title: Onsite Icelandic-Speaking Customer Service RepresentativeLocation: Lisbon, Portugal...
-
Icelandic-Speaking Customer Service
Há 7 dias
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroSocial network you want to login/join with:Icelandic-Speaking Customer Service, LisbonClient:Cross Border TalentsLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:e1472bdc9928Job Views:5Posted:20.03.2025Expiry Date:04.05.2025Job Description:Job Title: Onsite Icelandic-Speaking Customer Service RepresentativeLocation: Lisbon,...
-
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroJob DescriptionWe are looking for a dynamic and customer-focused Icelandic-Speaking Customer Service Representative to join our team in Lisbon, Portugal. This role is part of an exciting opportunity in the website technical solutions industry.Job Requirements:Excellent communication skills, both written and verbalA passion for technology and an ability to...
-
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro**About the Role**We are seeking an experienced Icelandic language technical support specialist to join our team at Cross Border Talents. As an onsite representative, you will be directly supporting Icelandic-speaking customers, providing technical assistance and solving issues related to website services.This is an excellent opportunity for a...
-
Italian-Speaking Customer Service Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Icelandic Customer Service
4 semanas atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroIcelandic Customer Service & Technical SupportLocation: Athens, GreeceOur client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leadersA great opportunity if you wish to experience working in the world of computer software, consumer electronics, personal computers, and online...
-
Italian-speaking Customer Service Specialist
Há 23 horas
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Icelandic Customer Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroAtlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.Your Next Job, Without Boundaries We are offering a great work experience in Lisbon, Portugal for a role as an Icelandic Customer Advisor.Why a...
-
Customer Service Representative
Há 19 horas
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroCustomer Service Representative at Customer LabsWe are seeking a skilled Customer Service Representative to join our team at Customer Labs. As an Italian-speaking representative, you will be responsible for handling customer inquiries related to product features, technical issues, and other questions.Your primary responsibilities will include:Responding to...
-
Technical Support Specialist
Há 7 dias
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro**Company Overview**Tn Portugal is a leading provider of website technical solutions, seeking an experienced Icelandic-Speaking Customer Service Representative to join our team in Lisbon.We are committed to delivering exceptional customer service and support to our clients. Our company culture values open communication, teamwork, and continuous learning.Key...
-
French-speaking Customer Service Specialist
Há 23 horas
Lisboa, Lisboa, Portugal service-team - Jobboard Tempo inteiroWorkster supports a leading BPO player in the industry in their pursuit to increase their French-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer...
-
Italian Speaking Customer Service
2 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroSocial network you want to login/join with:Italian speaking customer service, LisbonClient:CBTalentsLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:a7544dc21f1bJob Views:6Posted:23.01.2025Expiry Date:09.03.2025Job Description:Italian-Speaking Customer Service RepresentativeJob Title: Italian-Speaking Customer Service...
-
German Speaking Customer Service
4 semanas atrás
Lisboa, Lisboa, Portugal Cbtalents Tempo inteiroJob Title: Customer Service (German Speaking) Location: Lisbon Job Type: On-Site, CDD (6 months) Working Hours: Monday to Friday06:00 to 22:00 (Rotative Shifts)Days Off: Saturday and SundayWell cover Uber expenses up to 25.00 to ensure you can commute and start your shift at 06:00. Salary: Base Salary: 1100 per 14 monthsAdditional Benefits: 180 per 12 months...
-
Swedish-Speaking Customer Service
Há 7 dias
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroSocial network you want to login/join with:Swedish-Speaking Customer Service, LisbonClient:Cross Border TalentsLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:bad34ac9fa94Job Views:5Posted:20.03.2025Expiry Date:04.05.2025Job Description:Job Title: Onsite Swedish-Speaking Customer Service RepresentativeLocation: Lisbon,...
-
Finnish-Speaking Customer Service
Há 7 dias
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroSocial network you want to login/join with:Finnish-Speaking Customer Service, LisbonClient:Cross Border TalentsLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:8c5cbdd0074dJob Views:4Posted:20.03.2025Expiry Date:04.05.2025Job Description:Job Title: Onsite Finnish-Speaking Customer Service RepresentativeLocation: Lisbon,...
-
Finnish-Speaking Customer Service
Há 4 dias
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroSocial network you want to login/join with:Finnish-Speaking Customer Service, LisboaClient:Cross Border TalentsLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:4Posted:21.03.2025Expiry Date:05.05.2025Job Description:Job Title: Onsite Finnish-Speaking Customer Service RepresentativeLocation: Lisbon, Portugal (Onsite...
-
Swedish-Speaking Customer Service
Há 4 dias
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroSocial network you want to login/join with:Swedish-Speaking Customer Service, LisboaClient:Cross Border TalentsLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:4Posted:21.03.2025Expiry Date:05.05.2025Job Description:Job Title: Onsite Swedish-Speaking Customer Service RepresentativeLocation: Lisbon, Portugal (Onsite...
-
German Speaking Customer Service
2 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroSocial network you want to login/join with:Client:CBTalentsLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:3d22fae9be96Job Views:3Posted:15.03.2025Job Description:Job Title: Customer Service (German Speaking)Location: LisbonJob Type: On-Site, CDD (6 months)Working Hours: Monday to Friday06:00 to 22:00 (Rotative Shifts)Days...
-
Customer Service Representative
Há 6 dias
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroJob DescriptionAs a Customer Service Representative - French Speaking, you will be the first point of contact for our French-speaking customers.Your primary responsibility will be to provide exceptional customer service, resolving queries and concerns in a timely and professional manner.ResponsibilitiesAnswer customer inquiries via phone, email, and...
-
Italian Speaking Customer Service
4 semanas atrás
Lisboa, Lisboa, Portugal Cbtalents Tempo inteiroItalian-Speaking Customer Service Representative Job Title: Italian-Speaking Customer Service RepresentativeLocation: Lisbon, PortugalEmployment Type: Full-Time Company Overview: Join a leading global digital integrated services provider with operations in 40 countries and a passion for creating high-quality, trend-right products.Our team in Portugal is part...
