Duty Manager | Doubletree By Hilton Lagoa Azores

1 semana atrás

Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro

.Job Description - Duty Manager | DoubleTree by Hilton Lagoa Azores (HOT0APTU) Job Description Duty Manager | DoubleTree by Hilton Lagoa Azores ( Job Number: HOT0APTU ) Work Locations Work Locations : DoubleTree by Hilton Lagoa Avenida da Inovação, Parque da Tecnologia, Lte 26 Lagoa 9560-421 A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. What will I be doing? As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival Coordinate the services and special facilities provided to long-stay Guests Understand all credit procedures and ensure they are applied Stay current with all hotel products, services, policies and emergency procedures Monitor Guest satisfaction reports and implement actions to improve results Handle, record and follow through with management issues or emergencies that arise Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc. What are we looking for? Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail sector Good knowledge of Health and Safety and security procedures Calm, efficient and the ability to work well under pressure Excellent leadership skills and exceptional communication skills A passion for delivering exceptional levels of guest service Possess strong commercial acumen, with experience in increasing profitability in a tight market sector Experience in managing budgets, revenue proposals and forecasting results in a similar sized property It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous role as a senior supervisor or Duty Manager in a similar quality hotel A degree or diploma in Hotel Management or equivalent In-depth knowledge of the hotel, leisure or service sector What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels

  • Duty Manager | Doubletree By Hilton Lagoa Azores

    1 semana atrás

    Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro

    Job Description - Duty Manager | DoubleTree by Hilton Lagoa Azores (HOT0APTU) Job Description Duty Manager | DoubleTree by Hilton Lagoa Azores ( Job Number: HOT0APTU ) Work Locations Work Locations : DoubleTree by Hilton Lagoa Avenida da Inovação, Parque da Tecnologia, Lte 26 Lagoa 9560-421 A Duty Manager works closely with Guests to greet, converse, and...

  • Duty Manager | Doubletree By Hilton Lagoa Azores

    2 semanas atrás

    Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro

    Job Description - Duty Manager | DoubleTree by Hilton Lagoa Azores (HOT0APTU) Job Description Duty Manager | DoubleTree by Hilton Lagoa Azores ( Job Number: HOT0APTU ) Work Locations Work Locations : DoubleTree by Hilton Lagoa Avenida da Inovação, Parque da Tecnologia, Lte 26 Lagoa 9560-421 A Duty Manager works closely with Guests to greet,...

  • Assistant Food And Drinks Manager | Doubletree By Hilton Azores

    1 semana atrás

    Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro

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  • Duty Manager

    2 semanas atrás

    Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro

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  • Assistant Food And Drinks Manager | Doubletree By Hilton Azores

    Há 1 mês

    Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro

    Job Description - Assistant Food and Drinks Manager | DoubleTree by Hilton Azores (HOT0AIXU) Job Description Assistant Food and Drinks Manager | DoubleTree by Hilton Azores ( Job Number: HOT0AIXU ) Work Locations Work Locations : DoubleTree by Hilton Lagoa Avenida da Inovação, Parque da Tecnologia, Lte 26 Lagoa 9560-421 An Assistant Food and...

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    4 semanas atrás

    Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro

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    Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro

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