Client Service Manager
Há 1 mês
Position: Client Service ManagerLocation: onsite in Lisbon, PortugalEmployment type: PermanentDUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions. Relationship Management Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested Participate in business meetings and general inputs in day-to-day improvements REQUIREMENTS: Bachelor's / Masters degree or equivalent in a related field Power Point, Excel, Outlook, Word, Microsoft Team ITIL V3/v4 certification CISCO CSM Excellent knowledge of Spanishand English (C1) Adaptability & Flexibility Vision and Strategy Developing Others and Themselves Organizational Awareness Conceptual Thinking and Problem Solving Business Planning and Resource Management Financial & Budgeting Management BENEFITS: Permanent contract Private health and life insurance from day one in the company Working hours: Monday to Friday Meal allowance on card/voucher
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Client Service Manager
Há 1 mês
Lisboa, Portugal Wohn-Service-Team Tempo inteiroPosition: Client Service Manager Location: onsite in Lisbon, Portugal Employment type: Permanent DUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans Coordinate...
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Client Service Manager
Há 1 mês
Lisboa, Portugal Wohn-Service-Team Tempo inteiroPosition: Client Service Manager Location: onsite in Lisbon, Portugal Employment type: Permanent DUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans Coordinate...
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Client Service Manager
Há 1 mês
Lisboa, Portugal Wohn-Service-Team Tempo inteiroPosition: Client Service Manager Location: onsite in Lisbon, Portugal Employment type: Permanent DUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans Coordinate...
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Client Service Manager
Há 1 mês
Lisboa, Portugal Wohn-Service-Team Tempo inteiroPosition: Client Service ManagerLocation: onsite in Lisbon, PortugalEmployment type: PermanentDUTIES AND RESPONSIBILITIES:Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plansCoordinate...
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Client Service Manager
Há 1 mês
Lisboa, Portugal Wohn-Service-Team Tempo inteiroPosition: Client Service ManagerLocation: onsite in Lisbon, PortugalEmployment type: PermanentDUTIES AND RESPONSIBILITIES:Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plansCoordinate...
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Service Manager
Há 1 mês
Lisboa, Portugal It Service Management Company Tempo inteiroAt IT Service Management Company (Contractor), in Lisboa, Portugal Expires at: ******** Remote policy: Partial remote Right now, we are looking for a Service Manager to integrate our internal team, based in Lisbon. Your responsibilities include: To ensure the execution of the contracted services, according to contractual terms, service levels, and...
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Client Service Manager
Há 1 mês
Lisboa, Portugal Wohn-Service-Team Tempo inteiroPosition: Client Service ManagerLocation: onsite in Lisbon, PortugalEmployment type: PermanentDUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans Coordinate...
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Client Service Manager
Há 1 mês
Lisboa, Portugal Wohn-Service-Team Tempo inteiroPosition: Client Service ManagerLocation: onsite in Lisbon, PortugalEmployment type: PermanentDUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans Coordinate...
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Client Service Manager
4 semanas atrás
Lisboa, Portugal Wohn-Service-Team Tempo inteiroPosition: Client Service ManagerLocation: onsite in Lisbon, PortugalEmployment type: PermanentDUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans Coordinate...
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Client Service Manager
Há 1 mês
Lisboa, Portugal Wohn-Service-Team Tempo inteiroPosition: Client Service ManagerLocation: onsite in Lisbon, PortugalEmployment type: PermanentDUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans Coordinate...
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Client Service Manager
Há 1 mês
Lisboa, Portugal Wohn-Service-Team Tempo inteiroPosition: Client Service ManagerLocation: onsite in Lisbon, PortugalEmployment type: PermanentDUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans Coordinate...
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Client Service Manager
4 semanas atrás
Lisboa, Portugal Service Hero Consulting Llc Tempo inteiroPosition: Client Service ManagerLocation: onsite in Lisbon, PortugalEmployment type: PermanentDUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans Coordinate...
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Client Service Manager
2 meses atrás
Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiroBusiness Manager & Senior Recruiter at Nordic Jobs Worldwide We are looking for an experienced Norwegian Speaking Service Manager to work from our client's office in Lisbon!Your Role & ResponsibilitiesThe Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance...
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Client Service Manager
Há 1 mês
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading tech company that is looking to recruit a **Client Service Manager **for their Lisbon office. The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process. - Position**:Client Service Manager (Dutch)**: -...
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Client Service Manager
Há 1 mês
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe.We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client.Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.David...
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Client Service Manager
4 semanas atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe.We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client.Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.David...
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Client Service Manager
Há 1 mês
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe.We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client.Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.David...
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Client Service Manager
2 semanas atrás
Lisboa, Portugal Tn Portugal Tempo inteiroJob Description: David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across Europe. We bring a fresh and innovative approach to recruitment services, acting as a liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate and leave each party satisfied....
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Client Service Manager
3 semanas atrás
Lisboa, Portugal Tn Portugal Tempo inteiroJob Description:David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across Europe. We bring a fresh and innovative approach to recruitment services, acting as a liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate and leave each party...
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Client Service Manager With Dutch
3 semanas atrás
Lisboa, Portugal Tn Portugal Tempo inteiroClient Service Manager With Dutch - LisboaJob Description:In partnership with several Global teams, we are working with a leading tech company that is looking to recruit a Client Service Manager for their Lisbon office.The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the...