Lisbon - Onsite Dutch Speaking Customer Advisor

2 semanas atrás


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

Job Description: Dutch-Speaking Customer Service Advisor (On-Site - Lisbon)Position: Dutch-Speaking Customer Service AdvisorLocation: On-Site, Lisbon, PortugalIndustry: Web ServicesLanguage Requirements: Fluent Dutch + B2 EnglishPrior Experience: Preferred but not requiredSalary & Benefits: Competitive salary, career development opportunities, and more.Job Overview:We are seeking a Dutch-Speaking Customer Service Advisor to join our team on-site in Lisbon.
This role involves providing excellent customer support to Dutch-speaking clients.
Previous experience in customer service is a plus but not mandatory as full training will be provided.
You will be responsible for resolving inquiries, assisting with web services, and delivering exceptional customer service to ensure a positive customer experience.Key Responsibilities:Customer Support: Deliver high-quality customer service to Dutch-speaking clients via phone, email, and live chat.Issue Resolution: Handle customer inquiries and resolve any issues efficiently to ensure customer satisfaction.Product Knowledge: Stay updated on company products and services to provide accurate information and troubleshooting support.Order Management: Assist customers with placing, updating, and tracking orders.Technical Assistance: Provide basic technical support to help customers use digital services (training provided).Collaboration: Work closely with teams across the company to resolve issues and improve the overall customer experience.Customer Feedback: Gather and share feedback to help improve the company's services and products.Work Schedule:- Monday to Friday: 07:30 AM to 08:00 PM (Rotational shifts)Relocation:- Lisbon Only:- Airfare Reimbursement: After 6 months of employment, reimbursement of airfare up to 400€ in economy class.- Accommodation:- Room in Shared Apartment for up to 12 months, with rent of 280€ including all utility bills (deducted directly from the payslip).- Note: The accommodation benefit is for those relocating from outside of Portugal.Salary Conditions:Meal Allowance: 7.23€ per working day.Transport Allowance: 20€ per month.Health Insurance:- Provided from Day 1 (employee needs to pay a monthly amount).- Free health insurance after 6 months of employment.Documents Accepted:- EU ID- Residence CardAdditional Benefits:- Career Development: Opportunities for growth and advancement within the company.How to Apply:If you are fluent in Dutch and English and are ready to join a vibrant team in Lisbon, apply now
Please submit your resume and cover letter outlining your experience and why you would be a great fit for this role.#J-18808-Ljbffr



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