It Support Technician
1 semana atrás
About UsWe are the founding entity of RAINBOW PARTNERS, a consulting firm specializing in Banking, Finance, and Financial Services. Our core values are closeness, teamwork, diversity, and excellence.
With 980 expert consultants representing 35 nationalities across 10 international offices, we collaborate to achieve sustainability (Ecovadis Gold), diversity (gender index: 92%), and quality of work life (Best Workplace Experience).
Our ExpertiseWe offer dual expertise in business and IT, supporting corporate clients (investment banks, asset management companies, private and retail banks, custodians, etc.) across the entire Front-to-Back spectrum.
5 Areas of Expertise:Quantitative FinanceRisk, Compliance, and RegulatoryOperations and FinanceTransformation and OrganizationInformation SystemsIn 2023, we generated €74.6 million in revenue.
The RoleWe are seeking an IT Support Technician (Helpdesk) to provide in-person/face-to-face IT support in a large-scale end-user environment.
Main Tasks:Provide remote and on-site technical supportFollow standard procedures and manage support requests via ticketing systemsHandle warehouse management, stock control, logistics, and back-office tasks related to IT equipmentYour Profile and SkillsWe are looking for someone with strong customer service focus, excellent communication skills, and professional presentation.
Key requirements include:
Proven experience as a helpdesk technician or in a customer support roleProblem-solving and troubleshooting skills with an analytical mindsetTech-savvy with working knowledge of corporate IT products and office toolsFamiliarity with Microsoft technologies (Windows, Excel, Outlook)Awareness of IT Security and Cyber Security best practices in a corporate environmentKnowledge of computer systems, mobile devices, and various tech productsAbility to diagnose and resolve technical issues efficientlyWe require fluency in English (written and spoken). This is a hybrid role based in Lisbon.
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