Platform Reliability Engineer

1 semana atrás


Porto, Porto, Portugal Evs Broadcast Equipment Sa Tempo inteiro

.We are seeking a skilled Platform Reliability Engineer to ensure the reliability, performance, and scalability of Live & Media Asset platforms running on customers' premises, and eventually in the cloud, for major players in the broadcast industry.Sitting at the intersection of T3 Engineering and Site Reliability Engineering (SRE) and R&D DevOps Engineer this role emphasizes proactive monitoring, technical troubleshooting, and the continuous improvement of platform infrastructure.
The ideal candidate will play a pivotal role in ensuring customer success by supporting field teams, collaborating with R&D, and driving platform reliability through automation, monitoring, and system optimization.Job DescriptionKey Responsibilities1.
Proactive Monitoring and Incident ManagementMonitor customer ecosystems using tools like Grafana, Prometheus, and Loki, ensuring issues are detected and resolved before impacting operations.Respond to incidents, perform root cause analysis, and implement preventive measures to minimize downtime.Prepare and support intervention plans and installations on Platform matters.Define and monitor SLIs and SLOs to maintain system availability and reliability.2.
Technical Support and CollaborationAct as an expert resource for Global and local support engineers, providing guidance and escalation support for customer issues.Partner with Product Owners, R&D, and Test teams to enhance platform reliability based on real-world usage.Serve as a bridge between R&D and operational teams to translate customer experiences into actionable improvements.3.
Platform Infrastructure and AutomationMaintain and optimize Linux-based platform infrastructure and ensure seamless deployment processes, in collaboration with R&D.Design and implement CI/CD pipelines to streamline delivery and configuration.In collaboration with R&D, develop Installers & toolkits4.
Training and Knowledge Sharing- Provide advanced technical training to field support teams and customers.- Document system configurations, troubleshooting procedures, and best practices for knowledge sharing.5.
Platform Evolution and SecurityEvaluate and implement tools and technologies to improve platform reliability, security, and performance.Conduct regular security assessments and ensure compliance with industry standards.Be part of the Cloud initiatives to productize, support and master EVS products Cloud deployments.6.
Customer Intimacy and Crisis Management- Occasionally travel to audit customer platforms, reinforce relationships, and participate in crisis management scenarios (Emergency Response Team).- Be available for on-call rotations to assist during critical events or platform upgrades.ProfileRequired Skills and Qualifications
- Strong Linux expertise, including troubleshooting and performance optimization.
- Proficiency in monitoring tools like Grafana, Prometheus, and Loki



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