Principal Customer Success Manager, Lisboa
Há 2 dias
.Social network you want to login/join with:Principal Customer Success Manager, LisboaLocation: Lisboa, PortugalJob Category:OtherSalary: -$0-0/monthlyEU work permit required:YesJob Description:PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey.
Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.Responsibilities:Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations.Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth.When appropriate, recommend additional expert services needed to drive success.Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.Represent the voice of the customer to inform our sales process or product roadmap.Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.Predict and forecast risk, renewal and expansion within the customer portfolio.Basic Qualifications:Experienced professional with 5-10 years relevant industry expertise.Experience building business value ROI models.Working knowledge in a SaaS business model.Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring.Ability to travel to client sites as necessary.Preferred Qualifications:Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.Thrive in a collaborative fast pace environment and as a part of a results oriented team.Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.Worked in a DevOps environment or with a company going through a transition to DevOps.PagerDuty is a flexible, hybrid workplace
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Principal Customer Success Manager
Há 4 dias
Lisboa, Lisboa, Portugal Pager Tempo inteiro.PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsThe Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...
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Principal Customer Success Manager
Há 4 dias
Lisboa, Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey.Customer Success Managers are working...
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Principal Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Pagerduty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsThe Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...
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Principal Customer Success Manager
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Principal Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Pagerduty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsThe Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...
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Principal Customer Success Manager
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Lisboa, Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsThe Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong...
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