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Application Support Engineer

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.Nature and aim of the positionAs Application Support Engineer, you will work in the Integration Support team, which is part of Technical Account Management for Global Accounts.We are responsible for providing technical support to our biggest global merchants ("Global Accounts"), their IT partners, and, internally, their assigned Technical Account Managers. This also involves close internal cooperation with Product Managers and developers, IT operations teams, and IT Managers located in many different countries.In Integration Support, we focus on the product development performed by merchants and IT partners to integrate Global Blue Tax Free products into the Point-Of-Sale Systems (POS) on PCs, mobile devices, and other custom POS solutions.We support the entire journey of this development by gathering country requirements for Tax Free, creating the technical documentation used by merchants and IT partners to integrate with Global Blue, consulting Technical Account Managers and merchants on our products and features, providing support during the merchants/IT partners development, creating test cases, performing QA validation of the development, preparing the production environment for the go-live of the merchant shops, and finally providing second-level technical support in production.You will receive a number of training sessions to get started, with the intention to help you become productive after a month. With interest and dedication, you will become an expert in integrated Tax Free issuing applications, appropriate architecture decisions, and familiar with the provided APIs and our backend systems.Main duties and responsibilitiesProvide second-level technical support during and after project completion.Support deployment in production (monitoring and troubleshooting).Provide technical expertise to Technical Account Managers, merchants, and IT partners on:Global Blue integrated products architecture and APIs (mostly JSON based)Solution-specific workflows and requirementsCountry-specific legal Tax Free requirementsEstablish and maintain technical specifications for integrated Issuing Solutions.Execute the QA validation together with internal and external merchants and IT partners.Establish and maintain internal documentation on completed merchant developments.Stay in direct and regular contact with internal departments to ensure that new product functionalities and requirements are correctly understood within the Technical Account Management team.Relates and cooperates mainly withLine managerTechnical Account Management - Global Accounts teamGlobal Accounts merchants and their IT partnersProduct TFSTechnologyBackground and EducationMinimum of 4 years professional experience as a technical consultant or engineer in a multinational and customer-oriented environment.Relevant IT educational background (experience in the software development field beneficial).Excellent English language skills (oral & written)