It Support Analyst

2 semanas atrás

Porto, Portugal Natixis In Portugal Tempo inteiro

Company Description
Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

Natixis in Portugal is part of the Global Financial Services division, where it applies technology for the development of financial expertise in its two global business lines – Corporate & Investment Banking and Asset & Wealth Management – and, transversally, for the entities of Groupe BPCE.

The Centre of Expertise, based in Porto, currently has more than 2,400 employees from over 30 nationalities, organised in three main departments: Information Technology, Banking Support Activities and Compliance. These teams work in an integrated, inclusive and transversal way, supporting and creating value for all the business lines and platforms of the group.

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

In 2024, Top Employers Institute has awarded Natixis in Portugal the Top Employer Portugal accreditation for the second time. This certification recognizes excellence in people practices.

Job Description
Responsibilities:

Supports end users on assigned technical issues in designated offices or teams L1 & L2;

Performs first and, occasionally, second level system admin functions and controls as well as application and patch deployment and escalates calls to the local IT teams, if proximity actions or expertise are required;

Diagnoses and troubleshoots software and hardware issues and solves technical and applications problems;

Monitors and maintains computer systems and networks, solves problems, and suggests improvements;

Installs and configures software and hardware to the agreed and defined standards for end users;

Logs and tracks support requests, and provides information to users on the progress of outstanding support calls;

Ensures that documentation related to user requests, policies and procedures are kept up to date;

Collaborates with other IT teams to troubleshoot complex issues and ensure effective communication;

Ensures that good practices are conveyed, and good service is delivered to end users;

Keeps up-to-date with the Industry and best practice trends;

Enforces the organization's security policy and standards.

Qualifications

Secondary Education (Technical - level IV);

CompTIA A+ Certification;

Knowledge of operating systems, such as Windows, Linux and macOS, as well as Office 365;

Familiarity with computer hardware, including desktops, laptops, printers, scanners, and other peripherals;

Understanding of TCP/IP, DNS, DHCP and VPNs;

Knowledge of troubleshooting techniques;

Experience with antivirus software, firewalls, and other security tools;

Familiarity with remote support tools;

Batch / scripting knowledge;

Fluent English and Good Level of French (a big plus).

Soft Skills:

Rigor;

Analytical skills & Critical thinking;

Autonomy;

Availability;

Team spirit;

Problem-solving skills;

Attention to detail and strong organization skills.

We will only consider English CV's.

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