Security Operations Center Engineer
4 semanas atrás
Available Locations: Lisbon or Remote Portugal About the Department The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.
Description Security Operations Center Engineers provide premium-level support for Cloudflare's security products and features. Our largest and most technically sophisticated customers will contact Support for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum, Bot Management and Rate Limiting to help customers.
Security Operations Center Engineers analyze threats, make detailed and informed suggestions for mitigation and may need to implement mitigation strategies directly on behalf of the customer. The team also provides attack reporting beyond Cloudflare's self-service reports.
Responsibilities Monitor and investigate the alerts to identify attacks Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable Work with Engineering and Product teams to improve the products and tools Communicate with customers via chat, email, and phone Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation Configure / Manager security monitoring rules and contribute to tool improvements Compare traffic signatures and attributes including IP addresses, cookie variations, headers, and JavaScript footprints to determine what is good traffic and what is malicious DDoS mitigation for OSI layers 3,4, & 7: filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blacklisting, whitelisting, and/or rate limiting. Key skill sets Modern internet protocols like UDP, TCP, etc. Advanced understanding of iptables Analysis of traffic for attack anomaly detection and creation of mitigation rules Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7) Knowledge of Cloudflare Security Products & Features Technical Support experience Good communication skills with high-value VIP customers under attack Computer Networking fundamentals Command line / Bash shell Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.) Security skills and certifications: CISSP, GCIA GCIH, GCFA, GCFE, etc. Calm under pressure
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Security Operations Center Engineer
4 semanas atrás
Lisboa, Portugal Cloudflare Tempo inteiroAvailable Locations: Lisbon or Remote Portugal About the Department The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to...
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Security Operations Center Engineer
4 semanas atrás
Lisboa, Portugal Cloudflare Tempo inteiroAvailable Locations: Lisbon or Remote Portugal About the Department The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to...
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Security Operations Center Engineer
Há 7 dias
Lisboa, Portugal Cloudflare Tempo inteiroAvailable Locations: Lisbon or Remote PortugalAbout the DepartmentThe Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist....
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Specialist Security Engineer – Email
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Lisboa, Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: To expand our interdisciplinary team in Zurich and Portugal, we are looking for a Security Engineer / Operations Engineer with a particular emphasis on application service and with an interest in information security. In this role, you will have the opportunity to...
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Specialist Security Engineer – Email
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Specialist Security Engineer – Email
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