Czech Customer Support Specialist In Lisbon

1 semana atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Take Your Career to the Next Level
We're looking for a proactive and customer-focused Customer Support Specialist to join our innovative and collaborative team.
If you thrive in fast-paced environments, enjoy solving problems, and love working with people, this could be the perfect fit for you
Role Overview: As a Customer Support Specialist, you'll handle customer queries across various channels—phone, chat, email, and social media—assisting with account management, technical issues, and financial inquiries.
Your support will play a key role in enhancing customer satisfaction and optimizing internal processes.
Key Responsibilities: Provide outstanding customer support through phone, chat, email, and social media platformsTroubleshoot and resolve issues related to account creation, verification, logins, payments, and technical challengesAct as a trusted point of contact, particularly for clients in the sports sectorRespond promptly to customer inquiries, feedback, and concerns with professionalism and careBuild and maintain strong client relationships through clear, empathetic communicationEnsure all support interactions align with company policies and service standardsSuggest process enhancements to improve the overall customer experience Requirements: Fluent in Czech (C2 level)Fluent in English (B2 level)EU Citizenship or Portuguese Residency Card0-1 year experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and grow Why Join Us: Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributionsMeal Allowance: Enjoy a meal allowance to keep you energized during working hoursHealth and Life Insurance: Benefit from comprehensive coverage to support your well-being.Onsite Work Environment: Thrive in a collaborative and communicative office settingRelocation Package: Receive support if relocating to ensure a smooth transition Ready to take on this exciting opportunity?
Apply today, and let's connect

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