Customer Support Representative

Há 7 dias

Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

Our client is a leading technical company providing innovative solutions.
The company is dedicated to delivering excellent customer support and technical assistance to global clients.
As they continue to expand, we are looking for a dynamic, multilingual Customer Support Representative to join their team in the Utrecht area and support French-speaking customers.
Responsibilities/Tasks We are seeking a highly motivated and customer-oriented Customer Support Representative who is fluent in French.
As a key member of the customer support team, you will be responsible for providing exceptional technical support, troubleshooting issues, and delivering a high standard of service to French-speaking clients.
Act as the primary point of contact for French-speaking customers via phone, email, or chat.
Provide technical support, guidance, and troubleshooting for products and services.
Assist customers with product setup, configuration, and usage.
Resolve customer inquiries, ensuring timely and accurate solutions.
Collaborate with the technical team to escalate complex issues and ensure swift resolution.
Maintain detailed records of customer interactions, support requests, and resolutions in our CRM system.
Proactively identify areas where customers may need assistance or additional training.
Follow up on open support cases to ensure customer satisfaction.
Contribute to creating and updating knowledge base articles for both customers and internal teams.
Participate in training sessions and workshops to continuously improve product knowledge and customer service skills.
Requirements Fluent in French (both written and spoken) - native or near-native proficiency.
Proficient in English (both written and spoken) for internal communication.
Previous experience in customer support or technical support, ideally in a B2B environment.
Strong problem-solving skills and ability to troubleshoot technical issues.
Excellent communication skills with a friendly, empathetic, and patient approach.
Ability to work independently and as part of a team.
Technical aptitude and interest in learning new technologies.
Experience with CRM software.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
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