Services Engagement Manager
3 meses atrás
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job DescriptionThe Services Engagement Manager is responsible for driving Unit4 Customer Success business growth – a remit spanning all Unit4's high-value offerings within Professional Services, Service Delivery, Education, Support and Customer Experience. The Services Engagement Manager will work directly with customers, Unit4 software GTM (Go-to-market) teams and PS delivery teams to identify, scope and close new Customer Success services opportunities within assigned accounts and/or territory/ product focus. Scoped opportunities should realize customer value and meet Unit4 business requirements for profitability and quality.
In this position as Services Engagement Manager, you possess and apply a comprehensive knowledge of Unit4's Customer Success services offerings that may be required in any combination to complete complex customer enterprise IT assignments. The position requires deep understanding of Unit4 products and solutions required to meet customer need. You carry services bookings targets, are able to work collaboratively and effectively with Unit4 software GTM teams and PS delivery teams to shape and close deals. You ensure handover to respective delivery teams is smooth acting as point for escalations as required during engagement.
You step in to lead on certain global initiatives as suited to your skillset and the demands and priorities of the Unit4 business.
Works globally to lead services business development efforts within assigned accounts and/or territory/ product focus and acts as the single point of contact for services opportunities across any of Unit4's products in supported accounts;Actively maintains and develops close collaborative relationships with Unit4 business unit sales groups;Creates high quality presentations and Statement of Work (SOW) proposals for all assigned accounts or territories including input to RFP, RFR and ITTs;Provides best practice and content leadership during the opportunity lifecycle;Enables profitable and successful project completion by scoping engagements to ensure resource requirements and timescales are achievable;Alignment to Unit4 sales methodology, forecasting systems and tools, able to lead business case and business value analysis (BVA) initiatives as required during sales cycle;Actively involved in the provision and consolidation of forecast data as required;Builds pipeline of associated business of at least 3x quota, regularly undertaking reconciliation planning and pipeline generation activities to achieve target quota driving both license attached and unattached business;Able to upsell service attached opportunities and revenue through sales cycle as appropriate;Able to identify and drive 'software unattached' service opportunities and revenue through pipeline generation actions;Accurately reports status on all opportunities using relevant Unit4 systems and reviews with services leadership on sales forecast reviews;Collaborates closely with the Unit4 software GTM team, aligning on priorities and close plans driving services attach upsell wherever possible;Collaborates closely with assigned PS SMEs including Architects, Consultants and Practice teams to align delivery approach and scope to sales development plans;Ensures smooth handover during deal closure to project, service delivery and customer success teams;Scopes and closes customer change orders as required during project delivery;Builds and shares experience-based knowledge and resources directly with peers and across Unit4;Takes the lead on strategic initiatives where required, with the potential to lead global sub-teams where required;Adheres to all company policies and any required training available;Continually identifies customer knowledge gaps and opportunities for Unit4 product or service expansion and enhancement.QualificationsQualifications Typically, 5+ years' experience in solution definition, scoping and delivery of complex professional services as part of an enterprise software business. 3+ years of quota performing sales. Evidence required of scoping and closing Enterprise Professional Services opportunities and consistent achievement of quota targets.
Advanced understanding of end to end sales processes and methodologies;Highly numerate; able to construct and present business proposals required for large IT investment decisions;Advanced communications skills both oral and written, able to build customer presentations, business cases and complex SOWs;Able to influence at 'C' level and build customer champions at all levels;Demonstrates ability to apply sound judgment to any business situation and achieve desired outcomes;Able to form and lead cross functional teams;Proven negotiation and sales skills;Ability to accurately forecast future business;Nice to have Bachelor's degree or global equivalent in computer science or business-related field.Understanding of current Unit4 product and service catalogues;Experience driving growth and expansion of the full suite of Customer Success offerings within a cloud-based organisation.Additional InformationJoin Unit4 and you'll be part of one of the most exciting journeys in the ERP cloud software space today.
A culture built on trust. That's why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place.On-going learning & development opportunities and a chance to participate in our annual festival of learning.Work, learn & be inspired by some of the best talent in the software space.Talent program for high performers. Each year we provide a platform for high potential talent to accelerate their careersCommitted to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society.Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our "be genuine" value.Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. That's why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community
#J-18808-Ljbffr
-
Services Engagement Manager
3 meses atrás
Lisboa, Portugal Unit4 Nv Tempo inteiro.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people...
-
Services Engagement Manager
3 meses atrás
Lisboa, Portugal Unit4 Nv Tempo inteiro.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people...
-
Services Engagement Manager
4 meses atrás
Lisboa, Portugal Unit4 Nv Tempo inteiroWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people...
-
Services Engagement Manager
4 meses atrás
Lisboa, Portugal Unit4 Nv Tempo inteiroWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people...
-
Services Engagement Manager
3 meses atrás
Lisboa, Portugal Unit4 Nv Tempo inteiroWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people...
-
Services Engagement Manager
3 meses atrás
Lisboa, Portugal Unit4 Nv Tempo inteiroWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people...
-
Services Engagement Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiroJob Description:The Services Engagement Manager is a key role within Unit4 Nv, responsible for driving business growth through the delivery of high-value services. This position requires a deep understanding of Unit4's Customer Success services offerings and the ability to work collaboratively with customers, software GTM teams, and delivery teams to...
-
Services Engagement Manager
3 meses atrás
Lisboa, Portugal Unit4 Nv Tempo inteiroWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people...
-
Gbs Project Services – Employee Engagement Manager
2 semanas atrás
Lisboa, Portugal Astrazeneca Gmbh Tempo inteiroJob Title: GBS Project Services – Employee Engagement Manager Location: Lisbon There's nowhere quite like Lisbon. Welcome to a lively, international culture that reflects the warmth of this special city and its people. In a beautiful setting, our offices are crafted to build a close community, where colleagues enjoy strong personal and professional...
-
Gbs Project Services – Employee Engagement Manager
2 semanas atrás
Lisboa, Portugal Astrazeneca Gmbh Tempo inteiroJob Title: GBS Project Services – Employee Engagement ManagerLocation: LisbonThere's nowhere quite like Lisbon. Welcome to a lively, international culture that reflects the warmth of this special city and its people. In a beautiful setting, our offices are crafted to build a close community, where colleagues enjoy strong personal and professional...
-
Lisboa, Portugal Amazon Tempo inteiroEngagement Manager, User Experience Design, Professional Services Korea Job ID: 2691111 | Amazon Web Services Korea LLCAt Amazon Web Services (AWS) Professional Services, we're hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize...
-
Lisboa, Portugal Amazon Tempo inteiroEngagement Manager, User Experience Design, Professional Services KoreaJob ID: 2691111 | Amazon Web Services Korea LLCAt Amazon Web Services (AWS) Professional Services, we're hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize...
-
Engagement Manager
5 meses atrás
Lisboa, Portugal Devoteam Portugal Tempo inteiroDescrição da empresa Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam...
-
Lisboa, Portugal Amazon Tempo inteiroAt Amazon Web Services (AWS) Professional Services, we're hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners...
-
Cloud Solutions Engagement Manager
Há 6 dias
Lisboa, Lisboa, Portugal Amazon Tempo inteiroJob SummaryAmazon Web Services (AWS) is seeking a skilled Cloud Solutions Engagement Manager to lead internal AWS, external partner, and customer teams. The successful candidate will be responsible for delivering AWS cloud products and services that enable our customers to achieve their business outcomes. This role requires hands-on expertise in project...
-
Consumer Engagement Services Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroAbout the RoleWe are seeking a highly skilled Consumer Engagement Services Advisor to join our team at Nestle Operational Services Worldwide Sa. As a key member of our Consumer Engagement Services team, you will play a vital role in assisting Nestle consumers with questions and doubts related to our products and services.Key ResponsibilitiesRespond to...
-
Lisboa, Portugal Amazon Tempo inteiroAt Amazon Web Services (AWS) Professional Services, we're hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners...
-
Client Engagement Manager
2 meses atrás
Lisboa, Portugal LEWIS Tempo inteiro**Purpose of the role** Working within Client Engagement Operations, you will serve a hybrid function for the agency. Sitting between our marketing and new business teams you will streamline operations and own the management of our lead generation activities. You will work with marketing, new business and creative as well as senior leaders from across the...
-
Client Engagement Manager
2 meses atrás
Lisboa, Portugal Lewis Communications Gmbh Tempo inteiroWorking within Client Engagement Operations, you will serve a hybrid function for the agency. Sitting between our marketing and new business teams, you will streamline operations and own the management of our lead generation activities. You will work with marketing, new business, and creative as well as senior leaders from across the agency to facilitate...
-
Engagement Manager
3 meses atrás
Lisboa, Portugal Noesis Portugal Tempo inteiro**Principais Tarefas e Responsabilidades**: - Responsável pela comunicação e relação com o cliente; - Definição e gestão de âmbito; - Construção de backlog através da tradução de requisitos de negócio em User Stories; - Alinhar e gerir expectativas do cliente; - Gestão de Projeto (Budget, calendário, riscos); - Gestão e Motivação das...
