Quality Analyst

2 semanas atrás

Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

Are you a fluent Italian speaker with strong English skills and a passion for quality?
We are seeking a motivated individual to join the team of a renowned multinational company, working on a project for one of the world's leading social media platforms.
This is an exciting opportunity to lead a team focused on content review and customer support.
responsabilidades chave

conduct thorough reviews of Italian language content moderation and customer support interactions to assess adherence to quality standards and guidelines;
evaluate the effectiveness of moderation and support processes in delivering a positive user experience;
monitor and analyze the performance of Italian content reviewers, providing constructive feedback and coaching;
track key performance indicators (KPIs) related to Italian language moderation and support quality;
analyze data to identify trends, areas for improvement, and potential risks;
identify and recommend improvements to moderation and support processes to enhance efficiency and effectiveness;
provide guidance and support to Italian content reviewers on best practices and quality standards;

competências

fluent in Italian (C1 level minimum) and residing in Lisbon, with availability for daily office work (Sete Rios);
good English skills;
analytical and critical thinking skills, solution-oriented;
empathy and customer service excellence,
previous experience in a call center environment. Applications without this experience will not be considered,
experience in specific roles of Quality Analyst and/or Trainer are very valuable;
minimum: High-school diploma;
must hold EU citizenship or a valid work permit for Portugal (residence card);

principais benefícios

direct contract with the company;
base salary: €1000;
project Adder: €50;
role Adder: €100;
language Bonus: €50;
meal Allowance: €7.17 per day;
performance Bonus: Up to €120;
full-time job;
excellent work atmosphere;
modern office building, close to public transportation (train, metro, bus);
growth opportunities through development programs;
fun and engaging company-wide initiatives, including a wellness program;
diverse Schedules: 8-Hour shifts - experience the benefits of shift work, including potential for off-peak hours and a variety of shift options. Our 24/7 operation allows for 8-hour shifts that cater to different preferences;

Don't miss this chance to grow your career with a leading company Apply Now
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

  • Quality Analyst

    Há 5 horas

    Lisboa, Lisboa, Portugal beBee Careers Tempo inteiro

    Key ResponsibilitiesThe Quality Analyst will be responsible for analyzing and improving the quality of our software products.This includes identifying defects, developing and executing test plans, and working with cross-functional teams to resolve issues.

  • Quality Analyst

    4 semanas atrás

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Job DescriptionWe are seeking fluent German speakers with strong English skills and a passion for quality, leadership, and data-driven performance to join our team as Quality Analysts and Team Leaders.About the RolesQuality Analyst: Monitor and evaluate customer interactions to ensure quality standards. Provide feedback and coaching to enhance team...

  • Quality Analyst

    Há 21 horas

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Parli italiano fluentemente (C1 minimo) e hai una buona padronanza dell'inglese? Ti appassionano la qualità, la leadership e le performance basate sui dati?Stiamo cercando Quality Analyst e Team Leader per un'importante multinazionale specializzata nel supporto clienti.Un'opportunità imperdibile per entrare a far parte di un team dedicato alla revisione...

  • Quality Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Job DescriptionWe are seeking an experienced Italian Quality Analyst to join our team in Lisbon, Portugal. As a Quality Analyst, you will be responsible for monitoring procedures and outputs to ensure compliance with company standards. Your daily responsibilities will include:

  • Quality Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    Tu es à l'aise avec le français?et tu domines l'anglais ?Es tu a la recherche d'un emploi sur Lisbonne?Alors rejoins-nous Chez randstad, nous recherchons des personnes pour la fonction de Quality Analyst afin de monitoriser les différents processus de qualité.Responsabilités clésTa mission sera de monitoriser la qualité sur une équipe responsable de...

  • Quality Analyst

    Há 21 horas

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Parli italiano fluentemente (C1 minimo) e hai una buona padronanza dell'inglese? Ti appassionano la qualità, la leadership e le performance basate sui dati? Stiamo cercando Quality Analyst e Team Leader per un'importante multinazionale specializzata nel supporto clienti. Un'opportunità imperdibile per entrare a far parte di un team dedicato alla...

  • Quality Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Tu es à l'aise avec le français? et tu domines l'anglais?Es tu a la recherche d'un emploi sur Lisbonne? Alors rejoins-nousChez randstad, nous recherchons des personnes pour la fonction de Quality Analyst afin de monitoriser les diferents processus de qualitéresponsabilidades chaveTa mission sera de monitoriser la qualité sur une equipe responsable de la...

  • Lisbon Quality Analyst Position

    Há 4 dias

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Lisbon Quality Analyst PositionWe are seeking a skilled Lisbon Quality Analyst to join our team. As a Flemish Quality Analyst, you will be responsible for monitoring customer interactions, providing feedback to customer service representatives, and identifying areas for improvement.Main Responsibilities:Monitor and analyze customer interactions to identify...

  • Quality Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro

    Tu es à l'aise avec le français? et tu domines l'anglais ?Es tu a la recherche d'un emploi sur Lisbonne? Alors rejoins-nous Chez randstad, nous recherchons des personnes pour la fonction de Quality Analyst afin de monitoriser les différents processus de qualité.Responsabilités clésTa mission sera de monitoriser la qualité sur une équipe responsable...

  • Quality Assurance Analyst

    Há 5 horas

    Lisboa, Lisboa, Portugal beBee Careers Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for monitoring calls and evaluating the performance of our Customer Service Representatives.Your daily responsibilities will include:Monitoring CSR's performance on a daily basis, by reviewing and evaluating...

  • Technical Quality Analyst

    46 minutos atrás

    Lisboa, Lisboa, Portugal beBee Careers Tempo inteiro

    Job DescriptionWe are seeking a Technical Quality Analyst to join our team. As a Technical Quality Analyst, you will be responsible for analyzing and improving the quality of our software products.Main ResponsibilitiesAnalyze and identify areas for improvement in software products.Develop and implement testing strategies to improve quality.Collaborate with...

  • Software Quality Analyst

    Há 22 horas

    Lisboa, Lisboa, Portugal beBee Careers Tempo inteiro

    Job SummaryWe are seeking a skilled Software Quality Analyst to join our team. As a Software Quality Analyst, you will be responsible for ensuring the quality of our software products by analyzing and resolving defects.Key ResponsibilitiesAnalyze and resolve defects in a timely mannerDevelop and execute test plans and cases to ensure thorough testing of...

  • German Speaking Quality Control Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    We are looking for a skilled Quality Control Analyst to join our team at Teleperformance. As a Quality Control Analyst, you will be responsible for ensuring the high-quality standards of our customer interactions.Job Overview:The Quality Control Analyst is an integral part of our customer service operations, working closely with Customer Service...

  • Quality Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Quality Analyst (Trust and Safety) – German speakerAre you focused on continuous improvement and standardization of working procedures? Are you analytical and keen on finding the root cause of performance issues? Do you like to help people develop their skills and achieve the best results possible?Then you are the Quality Analyst that we are looking...

  • Quality Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Quality Analyst - Japanese - Portugal, LisbonClient:JUJURLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:5273cedaf4caJob Views:6Posted:05.04.2025Expiry Date:20.05.2025Job Description:Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to...

  • Quality Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Quality Analyst - Japanese - Portugal, Lisbon Client: JUJUR Location: Lisbon, Portugal Job Category: Other EU work permit required: Yes Job Reference: 5273cedaf4ca Job Views: 6 Posted: Expiry Date: Job Description: Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to...

  • Quality Analyst

    Há 7 dias

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Are you a fluent German speaker with strong English skills and a passion for quality, leadership, and data-driven performance?We are looking for Quality Analysts and Team Leaders to join a renowned multinational company specializing in customer support.This is an exciting opportunity to be part of a team focused on content review and customer support, with a...

  • Quality Analyst

    Há 5 dias

    Lisboa, Lisboa, Portugal Thoth Tempo inteiro

    Skills: Quality Assurance and Compliance AuditingAbout The JobAs a Quality Analyst in a BPO environment, you'll be responsible for assessing interactions, processes, and outputs to ensure they align with client expectations, compliance standards, and internal KPIs. You'll identify performance gaps, provide actionable feedback, and collaborate with training...

  • Quality Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Jobtome-All Tempo inteiro

    Job Title: German Quality Analyst Location: Lisbon, Portugal Company Overview Cross Border Talents has been connecting top candidates with global opportunities since 2014.We specialize in bridging digital skills gaps with our international team of recruiters and state-of-the-art algorithms.With operations in over ten EU countries and a portfolio of 1,000+...

  • Quality Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Quality Analyst (Trust and Safety) – Italian speakerAre you focused on continuous improvement and standardization of working procedures?Are you analytical and keen on finding the root cause of performance issues?Do you like to help people develop their skills and achieve the best results possible?Then you are the Quality Analyst that we are looking forWhat...