French-Speaking Customer Support

1 semana atrás

Vila Real, Vila Real, Portugal Phiture Tempo inteiro

Job Title: French-Speaking Customer Service Representative (Onsite)

Location: Braga, Portugal (remote)

Industry: Website Technical Solutions

Employment Type: Full-Time (Rotating Shifts)

Compensation & Benefits:

Competitive salaryComprehensive health and life insurance from the first dayMeal allowanceTransport allowanceOpportunities for career advancement and growthCompany-provided equipment (Laptop, tools, and software)Work Location: Onsite in Braga or remote, Portugal

Shift Details:

Working hours: Monday to Sunday with rotating shifts (including nights)2 days off per week on a rotating scheduleShifts include morning, afternoon, and night rotationsLanguage Requirements:

French (Minimum C2 level required)English (Intermediate proficiency preferred)Job Summary:

We are looking for a French-Speaking Customer Service Representative to join our team in Braga, Portugal.
This role offers an exciting opportunity in the website technical solutions field, where you will assist customers with technical inquiries and deliver exceptional service in a fast-paced environment.
If you are passionate about technology, problem-solving, and customer support, this could be the perfect role for you.

In this position, you will help French-speaking customers resolve technical issues related to website services, troubleshoot problems, and provide guidance on website tool usage.
Previous experience in customer service or technical support is beneficial but not required.
We value individuals who are enthusiastic to learn, adaptable, and capable of thriving in a dynamic environment.

You will be working onsite in Braga and assisting customers through various channels, including phone, email, and live chat.
Your contribution will directly impact customer satisfaction and the company's success.

Primary Responsibilities:

Deliver high-quality customer support to French-speaking clients, assisting with technical website issuesTroubleshoot and resolve technical problems related to website setup, configuration, and functionalityGuide customers step-by-step through technical processes to ensure they can effectively use website featuresAddress and resolve website-related issues, including errors or performance concernsLog all customer interactions in the CRM system for accurate tracking and follow-upEscalate complex problems to the relevant teams for resolutionMaintain confidentiality and comply with data protection standards when handling customer informationProvide feedback on recurring issues or suggestions for improving the customer experienceManage multiple customer queries effectively during high-demand periodsCollaborate with colleagues to share knowledge and improve service deliveryAssist customers with account settings, billing issues, website features, and general troubleshootingEnsure adherence to company guidelines and maintain service qualitySkills & Qualifications:

Fluency in French (C2 level or higher)Intermediate English proficiency (B2 or higher preferred)Customer service or technical support experience is a plus, but not mandatoryStrong communication skills, both written and verbal, with a customer-focused attitudeTechnical aptitude and willingness to learn and resolve website-related issuesAbility to work in a fast-paced environment, managing multiple tasks and inquiriesStrong problem-solving skills, with the ability to address issues quickly and efficientlyComfortable working nights and weekends as part of the rotating shift scheduleAbility to stay focused and effective when handling repetitive tasksExcellent attention to detail and ability to document customer interactions accuratelyEU ID required for employment in Portugal (or Residence Card for non-EU nationals)Additional Benefits:

Comprehensive health and life insurance from day oneOpportunities for career growth with ongoing training and internal promotion prospectsDaily meal allowance for lunch and snacksMonthly transport allowanceAccess to professional certifications and career advancement programsCompany-provided equipment, including a laptop and necessary toolsA collaborative work environment where teamwork and support are key to success
#J-18808-Ljbffr

  • French-Speaking Customer Support

    2 semanas atrás

    Vila Real, Vila Real, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Client:Cross Border TalentsLocation:Braga, Portugal (remote)Job Category:OtherEU work permit required:YesJob Reference:2e8961e3b5f7Job Views:4Posted:20.03.2025Expiry Date:04.05.2025Job Description:Job Title: French-Speaking Customer Service Representative (Onsite)Industry: Website Technical SolutionsEmployment Type:...

  • French Language Customer Support Expert

    1 semana atrás

    Vila Real, Vila Real, Portugal Phiture Tempo inteiro

    We are looking for a highly skilled French Language Customer Support Expert to join our team at Phiture in Braga, Portugal. As a French Language Customer Support Expert, you will be responsible for delivering exceptional customer service to French-speaking clients, assisting with technical website issues, troubleshooting and resolving problems related to...

  • French Language Technical Support Representative

    2 semanas atrás

    Vila Real, Vila Real, Portugal Tn Portugal Tempo inteiro

    Job DescriptionWe are seeking a skilled French Language Technical Support Representative to join our team in Braga, Portugal. As a key member of our technical solutions field, you will assist customers with technical inquiries and deliver exceptional service in a fast-paced environment.In this role, you will help French-speaking customers resolve technical...

  • Customer Service Expert

    2 semanas atrás

    Vila Real, Vila Real, Portugal CareerForge Tempo inteiro

    About CareerForge">We are a dynamic organization dedicated to providing top-notch customer support in the website technical solutions field. Our mission is to deliver exceptional service to our clients, ensuring their satisfaction and loyalty.">The Role">This position offers an exciting opportunity for a motivated individual to join our team in Braga,...

  • French-Speaking Help Desk Agent

    2 semanas atrás

    Vila Real, Vila Real, Portugal Tn Portugal Tempo inteiro

    Job OverviewTn Portugal is seeking a skilled Customer Service Representative to join our team in Braga, Portugal. As a key member of our support team, you will play a critical role in delivering exceptional service to our customers.About the PositionThis role requires a strong understanding of technical concepts and the ability to communicate complex ideas...

  • Technical Support Specialist

    2 semanas atrás

    Vila Real, Vila Real, Portugal Tn Portugal Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team in Braga, Portugal. The ideal candidate will possess excellent communication skills, both written and verbal, with a customer-focused attitude.About the RoleThis role offers an exciting opportunity in the website technical solutions field, where you will assist...

  • Customer Support Specialist

    1 semana atrás

    Vila Real, Vila Real, Portugal Phiture Tempo inteiro

    PhitureWe are seeking a skilled Customer Support Specialist to join our team. As a German-speaking representative, you will be responsible for providing exceptional customer support via phone, email, and chat. You will troubleshoot technical issues related to website solutions and assist customers with their inquiries.In this role, you will have the...

  • Customer Service Representative

    1 semana atrás

    Vila Real, Vila Real, Portugal Phiture Tempo inteiro

    About the JobWe are seeking a Customer Service Representative to join our team in Braga, Portugal. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients in a fast-paced environment.Your primary responsibilities will include assisting customers with technical inquiries, troubleshooting...

  • Remote German-Speaking Customer Service Representative

    1 semana atrás

    Vila Real, Vila Real, Portugal Careerforge Tempo inteiro

    .Job Title: German-Speaking Customer Service Representative (Remote)Location: Braga, Portugal (Remote Position)Industry: Website Technical SolutionsEmployment Type: Full-Time (Rotating Shifts)Compensation & Benefits:Competitive salaryComprehensive health and life insuranceOpportunities for career advancementMeal allowanceTransport allowanceEquipment provided...

  • German Speaking Customer Support Specialist Wanted

    1 semana atrás

    Vila Real, Vila Real, Portugal TN Portugal Tempo inteiro

    We are a global leader in secure payments and trusted transactions, at the forefront of the digital change shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain.About UsWe enable sustainable economic growth by providing innovative payment solutions. Our team is dedicated to...

  • French Language Support Specialist

    Há 6 dias

    Vila Real, Vila Real, Portugal TN Portugal Tempo inteiro

    We are seeking a highly skilled and experienced customer support specialist to join our team as a remote French language support specialist for a globally recognized retailer.About the JobIn this role, you will provide technical assistance and troubleshooting to customers via phone, email, and chat. You will also be responsible for resolving customer...

  • Remote German-Speaking Customer Service Representative

    3 semanas atrás

    Vila Real, Vila Real, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Client:Cross Border TalentsLocation:Braga, Portugal (Remote Position)Job Category:OtherEU work permit required:YesJob Reference:191df1493cccJob Views:8Posted:23.01.2025Expiry Date:09.03.2025Job Description:Job Title: German-Speaking Customer Service Representative (Remote)Industry: Website Technical...

  • German-Speaking Customer Advisor For Pvh

    3 semanas atrás

    Vila Real, Vila Real, Portugal City Job Offers Tempo inteiro

    German-speaking Customer Advisor for PVH fashion Brands (Calvin Klein, Tommy Hilfiger, Michael Kors) Do you have a keen interest in design and thrive on interacting with people remotely?We've got an exciting opportunity for a dedicated individual based in Lisbon.We're in search of an excellent communicator with a natural flair for customer engagement.About...

  • German-speaking Customer Advisor for PVH

    3 semanas atrás

    Vila Real, Vila Real, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:German-speaking Customer Advisor for PVH, Vila RealClient:City Job OffersLocation:Job Category:OtherEU work permit required:YesJob Reference:964fbea3c61fJob Views:4Posted:15.03.2025Expiry Date:29.04.2025Job Description:Do you have a keen interest in design and thrive on interacting with people remotely? We've got an...

  • Remote German-Speaking Customer Service Representative

    4 semanas atrás

    Vila Real, Vila Real, Portugal CareerForge Tempo inteiro

    Job Title: German-Speaking Customer Service Representative (Remote)Location: Braga, Portugal (Remote Position)Industry: Website Technical SolutionsEmployment Type: Full-Time (Rotating Shifts)Compensation & Benefits:Competitive salaryComprehensive health and life insuranceOpportunities for career advancementMeal allowanceTransport allowanceEquipment provided...

  • Customer Service Representative

    2 semanas atrás

    Vila Real, Vila Real, Portugal Tn Portugal Tempo inteiro

    Role SummaryWe are looking for a skilled French-Speaking Help Desk Agent to join our team in Braga, Portugal. As a key member of our support team, you will play a critical role in delivering exceptional service to our customers.About the JobThis role requires a strong understanding of technical concepts and the ability to communicate complex ideas to...

  • French-Speaking Senior Business Travel Consultant

    2 semanas atrás

    Vila Real, Vila Real, Portugal Workster Tempo inteiro

    Workster is partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Portugal-based team.In this role, you will provide high-quality support to corporate travelers, handling bookings for accommodations, flights, rail travel, and other business travel services.You...

  • French Customer Care For Global Retailer Remote

    2 semanas atrás

    Vila Real, Vila Real, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:French Customer Care for Global Retailer Remote (North of Portugal), Vila RealClient:Cross Border TalentsLocation:Remote (North of Portugal), Vila RealJob Category:OtherEU work permit required:YesJob Reference:fc4feeb331b3Job Views:3Posted:02.04.2025Expiry Date:17.05.2025Job Description:Are you a French speaker (C2...

  • Global Customer Support Team Member Required

    1 semana atrás

    Vila Real, Vila Real, Portugal TN Portugal Tempo inteiro

    We are seeking a talented and motivated German-speaking Customer Support Specialist to join our team in Athens. As a key member of our global customer support team, you will play a vital role in delivering exceptional customer experiences.Job OverviewThe successful candidate will be responsible for identifying customers' needs to diagnose and resolve...

  • Remote French Customer Service Representative

    Há 6 dias

    Vila Real, Vila Real, Portugal TN Portugal Tempo inteiro

    Are you a highly motivated and customer-focused individual looking for a challenging role in customer service? We are seeking a French speaker to join our team as a remote customer service representative for a globally renowned retailer.About the RoleThis full-time position involves providing exceptional customer service via phone, email, and chat while...