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.CONTEXT AND TEAMThe "Move AXA to the Cloud" program is an ambitious global AXA journey.The objective is to move the majority of the existing application landscape (more than 20,000 servers to be migrated from 2022 to 2026) to a secure hybrid cloud infrastructure (both Public and privately managed where public is not viable, known as Point of Delivery POD) as well as to standardize and de-duplicate existing infrastructure.The Global Business and Service Operations (GBSO) organization is now in charge of running/operating the AXA Cloud solutions within AXA, may it be the Public Cloud (based on Azure & AWS) or the Private Cloud Point of Delivery (POD) that is hosted in all 5 data centers.The GBSO team consists of experts on ITIL processes typically incident, problem and change management, and technologies such as Backup, Network, Virtualisation, Monitoring/Observability, Compute/Storage. Besides the process and technology mix, the team also secures the service directly to the customer through their Service Delivery Management team.MISSIONSAs part of the GBSO team, the Cloud Service Owner ensures that the Public Cloud Azure is performing at the expected level. Bridge the gap between development and operations, being responsible for participating in both agile ceremonies of software development process overlooking operations needs as well as operations day to day activities on a cloud-based product.You will :1 - Be accountable for the operational performance of the selected Cloud Service Provider (Azure) services, delivered to AXA customers using Managed Public InfrastructureCoordinates with the respective CSP MPI Service Delivery team to report towards the CSP MPI clients on the quality of service (KPIs, OLA, ...)Governs the services delivered by the CSP AzureEnsures 3rd party vendor performs all services at the right level of quality (KPIs, SLAs, ...)Will be in close contact with the different stakeholders in the different regions (DBA, VM SME, SQL SME, Backup and Restore operations, Disaster and Recovery operations, OS operations) making sure AXA owned activities are managed properly.Contributes to CSP / Provisioning MPI related incidents resolution when solicited by the Incident management teamCoordinates with Product delivery team to ensure the Operations CSP / Provisioning related needs are taken into Project Increment planning.2 - Owns the CSP (Azure) and Provisioning solution operationally end-to-endIs the main interlocutor for all Operational CSP / Provisioning related topics within the MPI organizationRepresents the CSP / Provisioning Operations Team in front of CapGemini for technical aspectsIs part of the operational governance with CapGemini and regions when it comes to technical and operational aspectsRepresents Operations as new CSP / Provisioning features are progressively introduced by the "Build" of the MPI organization and participates to Operational stakeholders communication
