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In Willis Towers Watson we provide innovative and market leading advice, solutions, and programmes across a range of People, Capital, and Risk issues. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. We are increasingly being called upon as risk specialists across a variety of industries to bring our expertise and market knowledge to support our clients tackle their key pension, talent, benefits, and risk priorities. Our client base includes more than three-quarters of the largest global companies (Fortune Global 500) and of the world's leading insurers, whether in life or property and casualty insurance. In Europe and France we are an undisputed leader, advising 3/4 of the CAC 40 companies.
You will be part of an exciting and innovative team – Sales Operations, designed to create a more effective and efficient sales apparatus to drive accelerated growth and a superior client experience than our peers. Our objective is to support sales and client facing colleagues through operationalising sales enablement activity. This is an excellent opportunity for an ambitious professional to further advance their careers.
Mission & Context:
Sales Operation is a key partner of the Sales teams. As such, our mission is to enable the sales teams to improve their efficiency. We provide support regarding pipeline management, CRM (Microsoft Dynamics 365) training and governance support, client portfolio & prospect analysis and Sales campaign support. Sales Operation is also in charge of client satisfaction through the organization of an annual client survey and dozens of in-depth interviews with our key clients per year. Last but not least, we support the local deployment and improvement of sale processes in France designed and decided at the group level.
To support the growing activity of the local Sales Operation in Team in France, WTW's is recruiting a junior Sales Operation analyst. The position will be located in Lisbon, but the manager and the internal customer will be located in France.
This is an internal facing role reporting into the France Sales Operation Lead. The role has primary responsibility for supporting sales enabling activities in France.
The junior Sales Operation analyst will be in charge of the following missions (non-exhaustive list):
Data governance:
Support CRM data governance by designing relevant governance KPI and making sure that users are effectively maintaining the data up to date.
Support the annual client survey process by ensuring that the sales team provides a relevant up to date contact for each client surveyed.
Data Analytics:
Support, maintain & create relevant reporting (Excel, CRM and ultimately in Power BI).
Support Sales and pipeline analysis.
Support portfolio and markets analysis.
Support Sales targeting through internal and external database.
CRM Support:
Be a key CRM user able to answer users' requests.
Support Data importation in CRM.
Build & maintain in-tool relevant reporting.
Support CRM-users reporting usage.
Sales Support:
Be a key point of contact for the Sales teams.
Build and maintain internal relationships with senior stakeholders to support the various businesses through sales operations activity.
Support process documentation.
Support the organization of key Sales meetings (account planning meeting, community calls, training calls).
Support data requests from the Sales team.
The junior Sales Operation Analyst will firstly help the existing team to address data issues by making sure that the users are effectively maintaining their data up to date. The recruited person will gradually progress toward more analytical missions once the hired person acquires the relevant skills and is more familiar with our data model, our value proposition, our tools (specifically CRM) and our processes.
Requirements
Academics Background: Degree in Business, Sales Operations or similar is beneficial.
Mandatory:
Speak Fluent French (written & spoken).
Speak Professional English (written & spoken).
Strong understanding of Excel (PivotTable, Lookup formula).
Strong rigorous analytical skills.
Skilled at building effective relationships with stakeholders at all levels of an organisation.
Willingness to learn & curiosity.
Attention to customer service.
Practical knowledge of sales strategy, account development, and sales management.
Ability to represent the Sales Operations practice and WTW with integrity and credibility.
Nice to have:
Previous experience on CRM.
Previous experience on databases.
Previous experience on Power BI.
Candidates will be expected to be able to communicate easily in French and in English from day one. They will be expected to know how to analyze Excel databases. Rigor and willingness to learn will be key in this position as Sales Operation can't afford repetitive mistakes and aims for excellence.
WTW can offer the successful candidate a fun and engaging environment working with some of the best people in our industry. WTW rewards our colleagues' efforts with a competitive salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, healthcare, life assurance, among other benefits.
At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. Most of our colleagues work in a "hybrid" style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
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