Senior Customer Services Consultant
2 meses atrás
Tech-savvy. Customer focused. Solutions-provider.
If you are these three things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job
As a Senior Customer Service Consultant, you will deliver an extraordinary customer experience everyday, by understanding your customer's needs and providing the best solution.
Summary of your day to day:
- Resolve technical customer service queries for customers of our Sage XRT product, ensuring effective communication responding to their tickets.
- Investigate and troubleshoot tickets, collaborating with the L3 Technical Support team where required.
- Manage and organise own workload to ensure that problems are solved in line with client expectations.
- Understand market requirements to establish, maintain and enhance customer relationships.
- Promote and encourage customers to share feedback that enables us to continuously improve our services, products and processes.
Who we are looking for:
- An experienced customer support agent, with knowledge of IT and troubleshooting customer issues via ticketing systems.
- Fluent Portuguese and English speaker (written and verbal)
- Knowledge & experience working with banking customers is advantageous.
LI-MW1
**Key Responsibilities
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