Account Specialist

The Customer Solutions Team in Portugal is the biggest one in EMEA They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from Original Equipment Manufacture to Strategic Emergent customers. This is where you want to be

**Your tasks and responsabilities**:

- Creation and regular follow up of quotes
- Monitoring of order income
- Coordination of manual order entry
- Daily review and resolution of blocks including improvement actions
- Daily review and resolution of incomplete orders
- Follow up on open disputes /invoices with other departments like finance & Sales including credit creation
- Creation of returns
- Daily working on backlog report to ensure timely escalations, early warning to customers
- Review of billings/bookings reports
- Regular follow up of drop shipment orders
- Active participation in weekly team meetings
- Regular meetings with Sales & Marketing for information exchange
- Monthly review of customer satisfaction results with management
- Working on customer service KPI´s
- Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain
- External communication with Customers, Carriers & WH

**What your background should look like**:

- Experience in Customer Service is desirable, but not mandatory
- PC knowledge in Outlook, Microsoft Office
- SAP would be an asset
- Fluent in English
- Intermediate/Fluent in German
- Very good customer and service orientation required
- Completed High School education, university degree or Technical Degree and relevant work experienc

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation**ABOUT TE CONNECTIVITY**

**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.