Retail Backoffice Specialist
2 meses atrás
Publicado- 19-May-2023- Salário- Localização- Lisboa- Categoria- Permanente- Sector- Apoio ao Cliente e Contact Center- Referência- BBBH580376**Descrição**:
We are looking for a **Retail Backoffice Specialist fluent in German & English (M/F**) for an American multinational technology company. This position would be suitable for those interested in new technologies and online shops.
**We Offer**:
- Employment contract directly with our client;
- RBM + Meal Allowance + Proportional + Performance bonus;
- Challenging, responsible, and varied tasks.
- Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions.
**Main responsibilities**:
As a
- **Retail Backoffice Specialist** you will have a wide range of responsibilities focused on fulfilling customer expectations and/or notifying them of changes, alerting superiors to any slowdowns in delivering customer service and improving the overall customer service experience. The role may also include processing incoming requests from customers for changes in shipment disbursement: package reroutes, address corrects, hold for pickup or return to sender.**Profile**:
- Oral and written communication skills in the following language
**German and English (mandatory)**;- Excellent communication skills;
- Proactivity and dynamism;
- Very good technical knowledge ( **eliminatory**);
- Strong Customer and results orientation.
**Schedules**: Full remote from Monday to Sunday - rotative shifts between 7 am - 10 pm (8h/d) with two rotative days off per week.Build your career with us
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Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.
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