Station Manager

Há 5 dias

Faro, Portugal Avis Budget Group Tempo inteiro

Avis Budget Group (ABG) doesn’t just rent cars. We’re changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar and Payless - we’re leading the way for the global mobility industry. We’re continually harnessing the latest technology to develop integrated products and services that will offer entirely new travel possibilities with more convenience and flexibility than ever before. We’re looking for the very best talent to help us do it, and in return we offer a fast-paced and collaborative working environment, where we’re committed to fostering innovation and putting the customer at the heart of everything we do.

There is an opportunity to work as Station Manager at Faro Airport, leading all aspects of operations and managing assigned activities according to the business plan and direction from the Head of Airports and acts within the scope of ABG guidelines.

The role involves managing a team made up for 12 staff members and plays a key role in supporting and developing them with daily activities to serve customers effectively and improve location profitability.

This includes revenue and operational performance, team management and reporting activities.

Ensuring compliance to compliance to all internal controls and security measures and demonstrating behaviors that support Corporate Social Responsibility.

You will also be involved in monthly reports, competitive information sheets, contracts, business correspondence itineraries, customer complaints, call reports, expense reports, etc. accurately and timely, as required.

**Core activities include**:

- Track performance levels to establish goals with the store teams to create action plans and performance improvement strategies, increasing ancillary sales and growing market share.
- Motivate, coach, and support the team to increase inside and outside sales, revenue and profitability, developing a customer lead environment.
- Communicate relevant performance and operational news, issues, updates, reminders, and procedural changes to the team.
- Recruit, train, develop, motivate, coach, evaluate and counsel employees to ensure customer service, sales and quality standards are met.
Manage fleet to optimize revenue per unit, utilization, and customer service.
- Manage and develop business relationships and promotion ABG brands within communities.
- Build relationships with airport authorities and partnerships with airlines.

**To be successful in this role you will be**:

- Bachelor’s degree or equivalent working experience.
- Minimum 5 years’ experience in field operations, particularly in a transportation, retail related field demonstrating capability in all core fields: Customer Service; Sales, Logistics, Finance.
- Fluent in English.
- Valid Driver’s License.
- Openness to working flexible schedules, including weekends.
- Demonstrated leadership behaviors and sales ability.
- Strong team-building skills and ability to motivate and coach team to continuously improve performance.
- Strong written and verbal communication skills, with ability to communicate with a wide variety of audiences and topics. Ability to effectively facilitate meetings.
- Proficient Computer skills, /Strong Microsoft Word and Excel). Prior experience working with operations performance software a plus

**Great rewards for great work**

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. We offer:

- Permanent contract.
- Competitive base salary based plus annual bonus, meal and transport allowance. ABG also provides a health insurance, company mobile and car, friends and family discount program and much more
- Join a People - Performance and Purpose Driven Organization, focused on Being the best vehicle rental company in the world. Together

POST

Faro

Portugal

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