(French & English) Helpdesk Technician

1 semana atrás


Oeiras, Portugal Eugenia Talent Tempo inteiro

**About the job (French & English) Helpdesk Technician**:


**Type of position**

Full-time position

**Key languages**

French & English

**Sector**

IT / Helpdesk

**About our Client**

**Are you passionate about IT & CRM solutions ?** We are looking for a Helpdesk Technician to join a French company, a leader in the customized assistance industry. Our client trust us to find the best addition to their team. If you would like to work in an environment where **the excellence and professionalism is valued**, this opportunity is for you 

**The Offer**
- Manage the communication with all external suppliers
- Ensure the compliance in terms of **SLAs**:

- ****Make sure to implement and inform our partners of the new versions of the contact center solutions
- Handle and escalate the incidents through the **ticketing system** and internally inform about the potential impact
- Work closely with the **CRM Product team** and the **business teams** to define and implement the new contact center solutions (for instance voice, sms, chat and WhatsApp)
- Provide improvement ideas to grow the operations **performances**:

- Help to design, build and implement the omnichannel project
- Support the transitions and assist the omnichannel transformation
- Stay up to date on specific topic and participate the benchmarks (workforce management, asynchronous chat, WhatsApp push)

**Requirements**:

- Excellent communication skills in **English **(French is preferable)
- At least 3 years of experience working in a **contact center environment **:

- Able to multi-task, to be proactive and good with time management
- Strong knowledge of the contact center specificities (IVR management, channel automation, call distribution, etc.)
- Technical mind and problem-solving skills

**Benefits**
- Attractive salary
- Permanent contract
- Health insurance
- Meal allowance
- Transport subsidy
- Great office space in Oeiras (with good public transport access)

**The Process**

2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey


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