Receptionist (Prt23.318)

Job Description (Roles and Responsibilities)

The British Embassy in Lisbon is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking to recruit a **Receptionist **that will be responsible for reception and public switchboard calls.

**Roles and Responsibilities**:

- Be the first point of contact for the public and visitors to the British Embassy in Lisbon;
- Management of the switchboard answering calls, providing accurate and updated information to callers;
- Support the Security Team as the front office for general callers, visitors and parking authorisation;
- Provide advice and guidance to British Nationals and other eligible members of public when dealing with consular cases in line with consular services rules.
- Daily distribution of newspapers and incoming and outgoing mail;
- Any other duties as required to support the Corporate Services Team.

Essential qualifications, skills and experience
- Full professional proficiency in English and Portuguese (written and spoken, minimum of C1 level for CEFR framework*);
- Highly-developed front-line customer service management skills acquired in a business environment, with a clear commitment to excellent customer service;
- Excellent planning and organisational skills with proven ability to prioritise tasks;
- Ability to work effectively and supportively with colleagues and contacts in the immediate and wider team;
- Flexible, resilient under pressure and decisive with a proven track record of delivering results to a high standard within tight deadlines;
- Good sense of organisation and communication;
- Microsoft Office Tools proficiency;
- Experience of handling difficult customers.

Desirable qualifications, skills and experience
- Previous experience of working for a diplomatic mission an advantage;
- Experience or knowledge of working in an international environment;
- Experience in diary management and acting as a personal assistant.
- Required behaviours- Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together Application deadline Application deadline - day Application deadline - month Application deadline - year
- 25 June 2023

Grade
- Administrative Assistant (AA)

Type of Position
- Fixed Term, Full-time

Working hours per week
- 35

Duration of Post
- 12 months

Region
- Europe, Eastern Europe & Central Asia

Country/Territory
- Portugal

Location (City)
- Lisbon

Type of Post
- British Embassy

Number of vacancies
- 1

Salary Currency
- EUR

Salary
- 1,156.97 (gross)

Start Date Start Date - day Start Date - month Start Date - year
- 17 July 2023

Other benefits and conditions of employment

All applicants should have the right to live and work in Portugal. The British Embassy does not sponsor work permits.

Additional information

Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.
- Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.