Technical Support Analyst
3 semanas atrás
**TECHNICAL SUPPORT ANALYST, Lisbon - Portugal**
Your role
You will be providing support to customer within the Centre of Integration Expertise. As the first point of contact, you are required to respond to customer queries, analyses, resolve basic integration incidents and handle common service requests. In addition, you will proactively monitor client environments and follow-up with our SME's and 3rd level support analysts. You are expected to manage standard support procedures and contribute to a product knowledge base.
Your Responsibilities
- Communication with the client
- Ensuring SLA response and resolution times are met
- Handling service requests
- Incident analysis and resolution
- Follow-up with SME's and 3rd level support
- Monitoring of environments and integrations
Your Qualifications
- Analytical and strong at problem solving
- Well organized remote worker
- SQL experience
- Strong communication skills - both written and verbal
- Excellent team player, easily connect and work with others
- Business English B2 Level
- Oracle HCM experience is a plus
- Technical skills (e.g. SOAP/REST and XSLT) are a plus
Your Personal Attributes
- Results driven
- Detail oriented
- Displays drive and takes initiative
- Consistently delivers beyond expectations
- Intellect and Problem Solving
- Able to get to the heart of the matter quickly
- Can see through complex data to see underlying patterns, trends and issues
- Quickly and easily gets to grips with new problems or situations
- Identifies the key priorities and focuses efforts on those consistently over time
- Communicates well, is direct, truthful and trusted by others
**Job Types**: Full-time, Contract
Contract length: 12 months
Application Question(s):
- Please indicate your salary expectation (gross monthly)
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