Telecommunication Senior Consultant

3 meses atrás

Porto Salvo, Portugal SAP Tempo inteiro

**We help the world run better**

**Telecommunication SENIOR CONSULTANT - ASC service induStries**

**PURPOSE AND OBJECTIVES**

To strengthen SAP’s Adoption Services Center for the Services Industries Unit, we have an open position for a Senior Consultant in **Telco.**

The key purpose of the unit is drive innovative service portfolio management and package what SAP is best at in the Services Industries to deliver reduced T2V and TCO to our customers. We also lead thought leadership initiatives to drive our customers’ agendas and help them get optimal value from SAP throughout the entire engagement life cycle (primarily large customers).

Here is a summary of the key activities to perform:

- Support in escalated projects
- Performance of feasibility studies / solution reviews
- Support of pre-sales activities
- Detailed planning of process implementation
- Define detailed blueprint for development requirements
- Develop and Assure quality of process models
- Demonstrating profound knowledge of modeling standards and tools

**EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES**
- A proven 10+ year industry experience in the Telecommunication industry
- Proven track record for having led the setup of a E2E integrated system, **SAP Industry cloud solutions and SAP solutions.**:

- Deep know how in business processes of the Telco industry
- Knowledge of the Telco industry’s products and services
- Practical SAP solution (**SAP S/4 HANA, ECC, including FI RAR BRIM Asset Management**)
- Familiarity of TMForum frameworks and standards
- Experience with other suppliers of telco solutions and Best-of-Breed solutions is beneficial.
- Good experience in the Customer Engagement Life cycle from requirement identification, consulting and pre-sales through to design, build and implementation.
- Project Management and consulting methodology skills.
- Strong analytical skills, result-oriented and effectiveness in problem solving.
- Excellency in conflict management and de-escalation.
- Ease in presenting complex information to customers in a clear, well documented, and trustworthy manner.
- Considered an advantage to have an established telco industry network: internal (SAP Development, IBU) and external (customers, influencers, and partners).
- Team player and ability to work successfully in culturally diverse environments.
- Strong networking and customer relationship management capabilities.
- Natural ability to coach, share, document and transfer knowledge to colleagues to rapidly increase SAP’s capacity to deliver and grow the organization.
- Excellent written and verbal communication skills in English.

**EXPECTATIONS AND TASKS**
- Creative individual who can provide expert services, best industry practices and advice to strategic customers and outline to-be strategy and system architecture to successfully implement a E2E solution for a Telco customer.
- Pro-actively support sales and consulting colleagues with opportunity qualifications and executions.
- Support responses to RFX and assess project risks and costs based on deep solution and industry know-how.
- Propose innovative delivery models (e.g. Integrated Service Delivery) to make an SAP difference to our customers by reducing project risks and costs.
- At any time in a project phase, capable to take over responsibility as the project and program leader for specific work packages or the entire project.
- Support escalations to resolution working with local teams.
- Collaborate closely with relevant internal SAP Practice Groups and Task Forces for optimal leverage both ways.
- Close collaboration with SAP Development, SAP Custom Development and the IBU team to define key functional requirements related to SAP S/4HANA and Industry cloud solutions for a Telco customer.
- Lead the definition and delivery of an SAP predefined service for Services Industries involving all stakeholders to deliver a true example of “best practice”.
- Run customer workshops and deliver education sessions.
- Work pro-actively with partners and the SAP Services eco-system to deliver the correct SAP Services and Support offer to ensure successful SAP projects.
- Keep abreast of industry trends and keep up to date with all industry and solution related development and ensure that such knowledge is disseminated appropriately according to the Knowledge Management frame-work in SAP Services.
- Directly report to the Head of Practice Unit Services Industries / Telecommunications,
CSS ASC.

**WORK EXPERIENCE**
- 10+ years’ experience in the Telecommunication industry
- 5+ years international work experience.
- Deep SAP solution / implementation experience of SAP S/4HANA

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