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Local Support Specialist
4 semanas atrás
**Emerging Travel Group (ETG) **is looking to hire a** Language Support Specialist**, who will take calls and provide initial advice to our B2B partners in Portuguese language.
**Responsibilities**:
- taking calls and providing initial advice to B2B partners in Portuguese language;
- communication with partners about the on-going cases, providing regular updates on the progress;
- helping other operation teams with the communication in Italian language;
- handling info requests for B2B partners;
- recording information in the CRM system about work done;
**Requirements**:
- knowledge of **English at Advanced level**: capability of speaking on the phone in English and writing in business English;
- knowledge of **Portuguese language at Advanced level**: capability of speaking on the phone in Portuguese language and handling business correspondence;
- ability to learn quickly and be results-focused and stress-resistant;
- multi-tasking skills;
- possession of a strong sense of empathy;
- responsibility and carefulness
- professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);
**Benefits**
- remote work;
- schedule 5/2 (10:00 - 19:00) local Portuguese time;
- a young and active team of super specialists;
- interesting and ambitious tasks that will take you to the next professional level;
- learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
- corporate discounts on hotels and other services.
