Gs Administrator

**Who we are **

Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights for media and technology, betting and team performance. With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport - be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software. As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams and leagues.

**What You’ll Do **
- First level customer support: you will solve operational client queries via the ticketing system and via instant messaging.
- Ticket escalation: you ensure overall that all customer queries are escalated to other client support units on time.
- Dealing with match day
- related game requests: deal with fixture updates and match cancellations
- Administration of games: handle new game offers, competition format changes, and communicate with operational managers in the field.
- High
- level game monitoring: supervision and assistance of Supporter staff as part of live data collection, performing corrective actions as last instance in the live environment.
- Incident escalation: you ensure all incidents are properly escalated internally and externally, and closely collaborate with other business units.

**What You’ll Need **
- Minimum of 1-year working experience in the betting industry.
- In
- depth knowledge of the fast data product, and knowledge of sports that are part of the product portfolio.
- Sufficient multitasking skills to be able to deal with client queries and observe a high number of games at the same time.
- Time Management: Ability to work under pressure and to prioritize tasks.
- Flexibility: Willingness and ability to work in a 24/7 live environment with peak times at weekends as the role also includes night shifts.
- Teamwork and collaboration: you work well within a team, but also feel confident with delivering tasks independently.
- Excellent command of English in verbal and written form. Profound knowledge of technical devices and MS Office package.
- Stats Perform is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._