Product Manager

2 semanas atrás

Porto, Portugal 8x8, Inc. Tempo inteiro

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.

**About 8x8**:
At 8X8 our seamless Cloud Unified Communications and Contact Center solutions have become critical to businesses across the globe. We combine unified communications, team collaboration, contact center, and analytics in a single, open, and real-time platform to help companies improve employee productivity and overall customer experience. Organizations need to be able to act quickly, collaborate effectively, and communicate seamlessly, whether it be working from home, or on the move, our single platform offers extensive benefits to our customers.

You would interact closely with the Design and Research teams, Product Marketing, Engineering, Support, Sales, and multiple other stakeholders, in order to understand, research and grow the Contact Center product.

**About the Role**:
We are looking for a Senior Product Manager ideally with experience in the area of Contact Center. This person would join our Product Management team and play a key role in helping us refactor and significantly grow our Phone and Routing capabilities.

**Responsibilities**:

- Establish and grow a vision and strategic direction for Contact Center Phone experience, ensuring it drives a leading experience
- Utilize customer feedback from multiple touchpoints across the organization to build a picture of customer behavior, problems and opportunities
- Talk to customers to understand their pain points and bring this valuable information to internal discussions and prioritization
- Continually grow your knowledge of competitors’ offerings
- Develop business requirements and product specifications with user stories
- Work closely with the Engineering teams to deliver the product to the market
- Proactivity identify and resolve issues that impair the team’s ability to execute
- Partner with key stakeholders to define Go to Market plans and roadmaps
- Drive buy-in for the product vision from both internal and external stakeholders
- Work across teams to drive the product to market
- Assess the business impact of the new products and features through product analytics (e.g. Google Analytics, Amplitude)

**Qualifications**:

- Extensive Product Management experience
- Proven experience in launching products to customers
- Passionate in delivering a delightful user experience (UX) and interface (UI) through customer insight and data
- Transform high-level business challenges into a product roadmap and prioritized backlog that everyone can relate to
- Experience coordinating product development cycles, schedules
- Strong verbal and written communication skills with demonstrated experience in working with key stakeholders, being able to communicate clearly a product vision and path that engages others
- Strong analytical skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
- Experience in analytics tools such as Google Analytics, Amplitude
- Ability to work with remote global teams

**Nice to have**:

- Experience on Contact Center or Unified Communication
- Understanding of telecom, inbound/outbound voice and advance routing capabilities
- A strong understanding/experience on the day by day of a customer support organization
- A BS/MS in Computer Science or equivalent
- An MBA or 3-5 years related business experience

**Working at 8x8**:

- Industry-leading, award-winning technology and recognised on two Gartner Magic Quadrants
- Inclusive, supportive and collaborative culture yet with a winning mentality
- Encouragement and environment to make a difference
- Fun - check out our Instagram posts, the smiles are real
- Deep passion for doing the best for our customers, giving them the best service and the best technology

**Benefits**:

- Competitive compensation
- Participation in the company’s bonus scheme - based on company performance and individual performance
- Private Healthcare
- Transit Allowance
- Meal Allowance & Weekly Lunch
- Flexible Working Schedule
- Employee engagement activities and events
- **Please note that this role is based in Portugal.**
AG-PT

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
- View the Participant Poster in English | Español.
- View the Right to Work Poster in English | Español.

_(Include “_
**_Reasonable Accommodation_**:

- For European Job Applicants our Job Applicant Privacy N

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