Customer Support Advisor for Signify

Há 3 dias

Lisboa, Portugal Webhelp Tempo inteiro

**Why join us**

Hi, do you have amazing people skills? If you are passionate about helping others, come join our multilingual team in **Lisbon**. You will thrive on working in an innovative community focused on career progression.

We are bringing **Customer Support Advisors** **on board for one of the most desirable brands in the world. No two days will be the same as you will provide speedy, personalized solutions to a wide range of customers.

**Your mission at Webhelp**

At **Webhelp**, your contribution will make a difference in the business of our clients and the life of their customers. You will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. Our client is a pioneer in connectivity and smart lighting for professionals, consumers, and lighting for the Internet of Things.

**What you will be doing at Webhelp**

As **Customer Support Advisor**, you will:

- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Give real-time, accurate information that empowers the customer to make decisions.
- Listen to the customer's unique situation and acknowledge their needs.
- Go beyond the customer's service expectations so they will remember and share their great experience.

**What we are looking for**

Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-oriented and can adapt to different types of people. Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively.

**We’ll be a great match if you**:

- Are native or proficient in **Portuguese (C2)** **and fluent in **English (B2)**:

- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with the utmost confidentiality
- Proactive, self-motivated, and a great team player

You appreciate our values of **recognition**, **integrity**, **unity**, and **commitment,** and you are eager to create the **"**wow**"** too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
- Please note that non-EU residents must have a _**_valid work permit for Portugal_**_ to be considered for employment._

**What we offer**
- Competitive wages (14 monthly payments per year)
- Meal allowance in voucher card (net)
- Performance bonus
- Private Health insurance with a dental plan
- Relocation package for people coming from abroad
- ** Possibility to Work from Home for people already based in Portugal**:

- Opportunities for career progression and possibilities for an international career through the **Webhelp **International Mobility Program

**Who we are**

**Webhelp **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp**, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at** Webhelp** and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**If this sounds like you, join us in Lisbon**

**_
Webhelp Portugal is an equal opportunity employer._**

**_ Webhelp _**_considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws._

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