Customer Service Francophone

3 semanas atrás


Guimarães, Portugal Kelly Services-Portugal Tempo inteiro

Publicado- 15-Mar-2023- Salário- Localização- Guimarães- Categoria- Permanente- Sector- Apoio ao Cliente/Contact Center- Referência- BBBH591347**Descrição**:
A Kelly Services está atualmente a recrutar Agentes de Suporte ao Cliente, com a língua francesa, para se juntarem à equipa do nosso cliente.
- O principal objetivo desta função é fornecer suporte profissional e eficiente aos seus clientes, de acordo com os acordos contratuais.**Os principais deveres e responsabilidades incluem**:

- Desenvolver e manter um pleno conhecimento dos processos e serviços do cliente;
- Ser capaz de reconhecer quando um problema ou dúvida deve ser transferido para outro departamento ou para um funcionário mais graduado;
- Responsável por manter e atualizar toda a administração.

**Requisitos da Função**:

- Nativo ou fluente em francês;
- Experiência em ambientes de atendimento ao cliente (telefone, chat, presencial, etc.);
- Demonstra paixão pelo atendimento ao cliente, propriedade da experiência do cliente e determinação para oferecer uma solução abrangente;
- Responsável, adaptável e engenhoso;
- Compromisso com alto nível de precisão e excelente atenção aos detalhes;
- Capacidade de trabalhar por iniciativa própria e sob pressão para cumprimento de prazos;
- Estratégia eficaz de gerenciamento de tempo, incluindo capacidade de realizar várias tarefas, priorizar, organizar e equilibrar a carga de trabalho;
- Proficiente no uso do pacote Office.

**Local de trabalho**: Guimarães.- Venha e junte-se a nós- ___

Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.



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