SOC Analyst

5 meses atrás

Lisboa, Portugal Logicalis Portugal Tempo inteiro

**Who We are**:
At Logicalis, we harness our collective technology expertise to help our clients build a blueprint for success, so they can deliver sustainable outcomes that matter.

Our lifecycle services across cloud, connectivity, collaboration and security are designed to help optimize operations, reduce risk and empower employees.

As a global technology service provider, we deliver next-generation digital managed services, to provide our clients with real-time visibility and actionable insights across the performance of their digital ecosystem including; availability, user experience, security, economic performance and sustainability.

Our 7000 Architects of Change are based in 30 territories around the globe, helping our 10,000+ clients across a range of industry sectors, create sustainable outcomes through technology.

**Job Purpose**:
The SOC Analyst is responsible for first line support of services for Logicalis Managed Security customers.

The SOC Analysts operate as part of a 24x7x365 shift, continuously monitoring services utilizing a number of toolsets, to conduct initial triage of alerts to identify potential, false positives, policy violations, intrusion attempts, security threats and potential compromises. Consolidating data through alert triage to provide necessary context prior to escalating to the Security Specialists to perform deeper analysis when necessary.

In addition, the Analyst team handle customer calls into the SOC Support Services Desk, managing customer security event & incidents and service requests via the Logicalis Optimal Services Portal.

**Key responsibilities**:

- Continuously monitoring the alert queue for multiple-sized clients, from small business to large government agencies using multiple tools
- Conduct initial triage of alerts to identify potential, false positives, policy violations, intrusion attempts and compromises
- Consolidating data from alert triage to provide context necessary to Security Specialist & Senior Security Specialists work
- Escalating triaged alerts to Security Specialist & Senior Security Specialists for deeper analysis and review
- Environment is 24x7x365. Day/Night shift; weekend and holiday work may be required. A specific shift cannot be guaranteed but attempts will be made to place personnel on their desired shift
- Research vulnerabilities
- Run through checklists on a daily basis to ensure security systems are running optimally
- Ensure that when problems are discovered that they are solved effectively and creatively if required
- Assist senior SOC staff with operational responsibilities
- Continuously improve themselves by studying applicable material provided, related to the role
- Deploy antivirus software, Data Loss Protection (DLP) and Endpoint Encryption on client servers and workstations using central console systems
- Create and maintain documentation as it relates to the security environment configuration, processes, and service records
- Provide reports on managed solutions

**Tipo de oferta**: Integral/Full-time

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