Customer Service German

Há 3 dias

Lisboa, Portugal Tech Mahindra Tempo inteiro

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

Tech Mahindra has arrived in Portugal, and we are looking for you We want to present you growing opportunities and so far the best working environment.

We are looking for a Business Associate for our project, to provide data curation and annotation services to help develop (virtual) assistant platforms.The associate will work closely with Machine Learning, providing the critical data they need to improve Virtual assistant's language understanding capabilities.

**Role / Responsabilities**:

- Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
- Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
- Demonstrates appropriate sense of urgency for customer responses

**Requirements**:

- Strong verbal communication skills in German language (Minimum Proficiency level - B2+ and above)
- High problem-solving skills
- Should know basics of computer and knowledge of MS Office(Word, Excel, PowerPoint) and latest operating systems
- Typing 20 WPM and 80% accuracy.Ability to present value-adding solutions to customers
- High emotional intelligence and soft skills with the ability to serve high-profile customers
- Achieve goals on time with excellent customer care
- Ability to learn, acquire knowledge and develop yourself
- Experience in a multi-system environment
- Preferably 0-3 -years of experience in a contact center or customer service environment

**Our offer**:

- Base salary above average x 14months
- Meal allowance and health Insurance
- Initital and continuing Training

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Experiência:

- Atención al cliente: 1 año (Deseable)

Idioma:

- Inglés (Deseable)

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