Cloud Solution Architect
3 semanas atrás
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Do you have a passion for Azure IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
- Planning and delivering proactive and reactive support including onsite presence as needed.
- You will work with a larger customer account team to strengthen customer relationships and to work on mobile-first cloud-first strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.
- You will Identify and manage customer goals and SfMC opportunities across Azure IaaS to improve the quality, consumption, and health of the customer’s messaging solution.
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer’s solution.
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
- You will share and gain knowledge through technical communities.
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
**Qualifications**:
**Required/Minimum Qualifications**
Extensive experience with Azure IaaS is required. Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in two or more of the following Azure IaaS areas is expected:
**Azure IaaS**
- Networking
- Compute
- Storage
- High availability and disaster recovery features for IaaS components.
- Experience with Azure PaaS, WVD, Identity, or Azure Security offerings is a plus.
**Other Qualifications**
- Experience in systems management, network operations, software support, IT consulting, or related roles. Solid understanding of client/server, networking, and Internet technologies fundamentals. Ability to handle critical technical issues and work in difficult support situations.
- Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers. Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers. Proven ability to handle difficult or sensitive situations with exasperated customers.
- Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams. Experienced leading and driving projects as well as motivating others.
- Must be self-motivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solut
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