Us & Canada Customer Service Representative

3 semanas atrás


Coimbra, Portugal Take The Wind Tempo inteiro

**Description**:
Body Interact provides innovative digital health products for medical and clinical education.

We are looking for a customer-oriented service representative for our team based in Philadelphia.

A Customer Service Representative (CSR) in our company, will act as a liaison, provide product/services information, training the customers, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Your role**
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Provide training to customers
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete product information by using the right methods/tools, including product demos
- Meet personal/customer service team sales targets and lead generation quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Your talent**
- Proactively call and establish relationships with new customers and secure contracts to achieve monthly revenue goals
- Create relevant and targeted lists of prospects through multiple avenues to build a consistent pipeline of new business
- Train the trainer expertise
- Experience in healthcare, higher education, clinical simulation
- Proven customer support experience or experience as a Client Service Representative
- Proven track record of sales performance
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma, with background in Nursing or health allied professions
- Residency in Philadelphia area

**Our Benefits**
- Health insurance
- Generous PTO leave and paid holidays
- Integration in a Friendly and multidisciplinary team
- Flex time (start and end workday)
- Possibility to work in remote scenario
- Casual work culture
- Working with a world leader product, used in more than 50 Countries in 5 Continents
- Possibility of interaction with Customers and Partners around the World

**Requirements**:



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