Consular Officer

Job Description (Roles and Responsibilities)

**Who we are**:
The British Embassy in Lisbon is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking to recruit a Consular Officer. The British Embassy in Lisbon is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking to recruit a **Consular Officer.**

**Main purpose of job**:
**Roles and responsibilities**:
We are looking for a motivated individual, with excellent communication skills, attention to detail and strong analytical skills:

- To provide consular support and assistance in person at the Consulate and by telephone to British nationals in cases of hospitalisations, mental health, deaths, victims of crime, financial assistance, welfare and detention.
- To work in conjunction with colleagues at the Emergency Travel Document (ETD) Centre to facilitate the issue, printing and collection of ETDs. To act as working stock custodian of ETD booklets, laminates and Emergency Passports.
- To build and maintain relationships at appropriate levels with local authorities, such as the police, prison, court, social services, hospitals. To liaise and collaborate with such local authorities, as and when necessary in order to assist British nationals.
- To undertake administrative tasks as required, such as implementing fee changes, updating consular information leaflets, keeping physical and virtual consular noticeboards up-to-date, ordering stationery, assisting with the weeding of files/electronic folders in accordance with data protection.
- To help prepare for crisis handling and understand how to implement the Crisis Management Plan, as and when activated.
- To liaise with authorities over high profile events, such as concerts/sporting events that attract high numbers of British nationals.

Essential qualifications, skills and experience
- Excellent verbal and written English and Portuguese language skills (minimum C1 level, CEFR*);
- Minimum of 2 years of experience in customer facing role;
- Resilience and resistance to trauma, ability to cope with the challenging nature of consular work;
- Excellent communication and customer service skills, including a proven ability to support customers in traumatic or difficult circumstances;
- Excellent interpersonal skills, ability to work collaboratively and flexibly with colleagues in Portugal, Wider Europe Network and the UK;
- Ability to work at pace and prioritise, managing an often heavy workload; excellent organisational skills;
- Excellent time management; ability to work under occasional periods of high stress;
- Good IT skills (use of Outlook, Microsoft suite, Word and Excel essential);
- Key qualities are flexibility, empathy and resilience.

Desirable qualifications, skills and experience
- Established team working ethic;
- Problem solving experience.
- Required behaviours- Making Effective Decisions, Managing a Quality Service, Communicating and Influencing, Working Together Application deadline Application deadline - day Application deadline - month Application deadline - year
- 30 March 2023

Grade
- Administrative Officer (AO)

Type of Position
- Fixed Term, Full-time, Temporary

Working hours per week
- 35

Duration of Post
- 10 months

Region
- Europe, Eastern Europe & Central Asia

Country/Territory
- Portugal

Location (City)
- Lisbon

Type of Post
- British Embassy

Number of vacancies
- 1

Salary Currency
- EUR

Salary
- 1588.20€ gross monthly + monthly meal allowance of 167.64€

Start Date Start Date - day Start Date - month Start Date - year
- 22 May 2023

Other benefits and conditions of employment

All applicants should have the right to live and work in Portugal. The British Embassy does not sponsor work permits.

Additional information

Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.
- Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.