Customer Service Manager
2 semanas atrás
A **Sleep.8** é uma empresa de origem inglesa com produção própria em Portugal. Com mais de 36 lojas em 8 países europeus, o nosso plano de expansão é ambicioso, prevendo várias aberturas em território Nacional.
O departamento de Customer Service, na S8 não pretende apenas incidir numa melhoria da experiência do cliente, mas também uma melhoria nos processos da organização. Desta forma, o Customer Service é responsável por nos ajudar na construção de uma vantagem competitiva em relação às demais concorrentes.
Além de agregar qualidade e personalização no atendimento, o Customer Service é, também, responsável pela fluidez e eficiência operacional e comercial da organização e dos que nela trabalham.
- No teu dia-a-dia, terás que: _
- Gerir as operações inerentes ao departamento e os colaboradores que fazem parte do mesmo;
- Coordenar a equipa e formá-la de forma assídua e consistente;
- Gerir e resolver reclamações de forma fluida e eficiente, em tempo hábil, com vista à satisfação do cliente;
- Realizar atendimento ao cliente esclarecendo dúvidas que possam ser colocadas pelos mesmos;
- Efetuar um serviço pós-venda para a melhoria continua da satisfação do cliente e dos processos da organização;
- Gerir e planear entregas, cooperando com o departamento de logística e os operadores de loja;
- Recolher avaliação de satisfação por parte dos clientes;
- Gerir os pagamentos dos clientes em cooperação com o departamento financeiro;
- Gerir vendas/ encomendas on-line (website; redes sociais);
- Gerir informações sobre stock em cooperação com a rede de lojas;
- Num Customer Service Manager o que a S8 procura é: _
- Formação Académica mínima ao nível do ensino Secundário (valorizamos a formação superior);
- Experiência em Customer Service; Área de Gestão, RH; etc.
- Espírito crítico;
- Forte capacidade formativa e orientação para pessoas;
- Fortes competências de organização, planeamento e comunicação;
- Fluente na língua inglesa (valorizamos o conhecimento de outras línguas);
- Elevado nível de honestidade e responsabilidade.
- A S8 oferece-te: _
- Cultura empresarial focada nas pessoas onde poderás sugerir e implementar ideias;
- Oportunidades de desenvolvimento profissional e aprendizagem contínua;
- Contrato direto com empresa em franca expansão no mercado;
- Vencimento negociável de acordo com a experiência demonstrada;
- Acesso a incentivos e benefícios em vigor na empresa.
A Sleep.8 oferece um ambiente de trabalho emocionante onde terás excelentes oportunidades para crescer connosco.
**Se acreditas neste projeto, deves enviar-nos o teu CV**
**Candidata-te já, esperamos por ti**
**Tipo de oferta**: Integral/Full-time
Horário de trabalho:
- Turno de 8 horas
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