Service Introduction and Release Manager

Há 1 mês

Porto, Portugal Euronext Tempo inteiro

As a Service Introduction Manager, you will:

- Be responsible for the SIM process ensuring seamless collaboration between projects and our operational stakeholders. The SIM goal is to secure a safe introduction of project services into our production environments with mínimal disruption and no impact.
- Your daily work will include:

- Oversee Service Introduction Management processes and procedures;
- Ensure effective cooperation between projects and receiving stakeholders through strong stakeholder management and project management skills;
- Facilitate sign off activities before transition of new and changed services into Operations;
- Ensure that new and changed services are fit for purpose and transitioned into Euronext Securities environment effectively.
- Liaise with project and programme teams to ensure the correct process and governance is followed and close collaboration with Release Managers for go/no go decisions for project Technical/User Go Lives.

As a Release Manager, you will:

- Manage risks and resolve challenges that impact release scope, quality, and schedules;
- Plan and communicate release windows, cycles across portfolios/components and crucial release plans and changes focusing on different environments, including external clients, production, internal testing, and Q&A environments.
- Coordinate processes between different teams (possibly in various locations);
- Initiate, manage, plan, and negotiate release activities including validating release notes;
- Conduct release readiness and milestone reviews;
- Maintain release schedules for every core and transversal service, ensuring alignment with major vendors and stakeholders;
- Research new software development and the best methods and techniques for managing configurations based on business needs;
- Ensure clear requirements across dependent project streams for effective releases.

Profile:

- As SI manager you will act as Process expert and therefore be primarily responsible for continuously improving the efficiency of the SIM framework with the authority to say no if requirements are not met;
- As RM is required programming skills and experience in software infrastructure and configuration management and a deep understanding of the software development lifecycle;
- Thrive in a team-oriented and high paced environment, building and maintaining good relations;
- Knowledge of Central Securities Depositary Environment and relevant processes is a plus;
- Passionate about the job, motivated by challenges, hands-on, and focused on delivery;
- Strong sense of service, transparent in case of difficulties;
- Logical, demonstrating critical thinking and willingness for improvements;
- Active listener with structured and coherent communication skills, capable of explaining complex technical topics to diverse audiences;
- Ability to create and execute project plans to achieve objectives;
- Strong interpersonal skills, empathy, ability to understand the business needs, embrace Euronext culture;
- Excellent written and spoken communication skills;
- Ability to interact with senior management elements and influence decision makers;
- Availability to travel;
- Fluent in English. Proficiency in French and other European languages, including Portuguese, is a plus.

Euronext Values

Unity
- We respect and value the people we work with
- We are unified through a common purpose
- We embrace diversity and strive for inclusion

Integrity
- We value transparency, communicate honestly and share information openly
- We act with integrity in everything we do
- We don’t hide our mistakes, and we learn from them

Agility
- We act with a sense of urgency and decisiveness
- We are adaptable, responsive and embrace change
- We take smart risks

Energy
- We are positively driven to make a difference and challenge the status quo
- We focus on and encourage personal leadership
- We motivate each other with our ambition

Accountability
- We deliver maximum value to our customers and stakeholders
- We take ownership and are accountable for the outcome
- We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

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