Business Process Analyst
3 semanas atrás
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world's largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
**About the Opportunity**:
Salsify's vision is to help Brands win on the Digital Shelf. The digital shelf is a collection of diverse, rapidly evolving digital touch points where shoppers engage with brands and discover, research, and purchase products. Salsify helps customers to deliver the best Product Experiences everywhere, build flexibility and agility into their Go-to-Market processes, and incorporate the Digital Shelf into their in-store strategy. Salsify does this by enabling customers to unify the right people, the right process, and the right technology to drive a repeatable approach with optimum efficiency to achieve the maximum result. Salsify Product Experience Management (PXM) enables you to:
- Centralize all product content, including inventory and pricing.
- Connect the right product experience to the right channel at the right time.
- Automate the process so teams complete work as efficiently as possible.
More about Salsify can be found on our website - we encourage you to take a look
**About Product at Salsify**
At Salsify, our Product team fosters an environment of growth, curiosity, collaboration, and deep empathy for our users and each other. We work to make informed decisions that allow Salsify to continue to be the leader in the PIM/PXM category by helping our customers win on the digital shelf.
**About Salsify's Core Group**
Our Core Product group at Salsify exists to thoughtfully invest time and resources into improving the Salsify platform, while decreasing Support and product maintenance load by finding inefficiencies in infrastructure, process, or code and addressing them. The Core group is the only team at Salsify with a singular mission dedicated to making technical investments that will allow us to reliably scale with our customers as our addressable market grows, and we are energized by a commitment to using our deep expertise to make things better - for the people using or maintaining Salsify.
**About the Role**
As a Business Process Analyst (BPA) in our Core group, you will work closely with one of our Core teams, primarily to ensure the team meets Service Level Agreements (SLAs) for reactive, inbound issues. The Core Group is charged with ensuring the reliability of our foundational systems, which requires that the BPA develops a strong working knowledge of areas of the platform relevant to their team. Beyond that, as the BPA develops that knowledge, they should productively share that knowledge with the broader team - providing guidance when internal resources have technical questions, driving updates to documentation to reduce inbound requests relating to lack of understanding, etc. A successful BPA will be committed to defined SLAs and success metrics, and - with support - use that context to inform prioritization of objectives, how to approach escalations or blockers, and communication with cross-functional partners. The BPA will build an effective working relationship with the Product Manager (PM) and Engineering team that they work with, adapting to the team's norms and ways of working while noting possible process inefficiencies and advocating for adjustment alongside the PM. The successful BPA will:
- Have 2+ years of experience as an analyst or other, relevant working experience.
- Verbal and written English language proficiency.
- Assists Product Manager to perform discovery on specific business problems. Clarifies the problem they're solving, and proposes solutions informed by business needs and constraints.
- Recommends process improvements with Support and PM, manages the execution and optimization of processes while fully leveraging the available toolset.
- Builds-out tracking mechanisms and reporting to provide leaders with insight into the performance of the team and
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