Noc Technician

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact centre software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The NOC Tech position plays an important role in providing customers with excellent service. This position reports to the Senior NOC Manager.

**Key Responsibilities**:

- Monitor and Identify events proactively resolving issues
- Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems
- Test and turn up of SIP and ISDN trunk groups
- Report all service impacting issues within 5 minutes of detection
- Respond & resolve customer escalations within the SLA window
- Open and track to resolution carrier and internal tickets
- Internal & external incident notifications
- Monitor Network Security and report and document any breaches.
- Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines
- Gather and report data on the health and operation of Five9 services

**Required Experience**:

- Experience or background in a military, technical or customer service environment.
- Previous data center operations
- Must be willing to work shifts and participate in on-call rotation (days, nights, weekends)
- Ability to work independently and be self starter
- Ability to communicate clearly (both in writing and speech)
- Able to follow direction
- Attention to detail

**Desirable Qualifications/Experience**
- Interested in technology
- Problem solving skills
- Knowledge of Microsoft Office
- Knowledge of Linux
- Experience with ticketing systems

**Benefits**
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays

Location: Porto (The role requires you to attend the office x2 a week)

**#LI-ND1 #LI-Hybrid**

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.