Travel Experience Agent
3 semanas atrás
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission
As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development
**What You'll Do**:
- Assist our travelers with best-in-class personalized travel support, by helping them resolve issues before, during and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car and rail bookings.
- Provide accurate and detailed fare information for hotel, flight, car and rail bookings, as needed.
- Ensure traveler requests are responded to within SLA requirements by comfortably navigating between chat and phone systems and our online travel tool.
- Follow company, client and vendor procedures and policies while providing the highest level service to our travelers
- Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveler
- Provide regular feedback to Product and Engineering teams to ensure agents tools are meeting the needs of our internal teams.
- Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs.
- Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel agents
**What We're Looking For**:
- 2+ years of experience as a travel consultant or similar role in the travel industry or relevant Customer Service experience
- 2+ years of GDS experience mandatory (Sabre, Amadeus, Galileo)
- Fluency in Spanish plus English (C1 level required for both languages), mandatory requirement
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform.
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to maintain a professional attitude at all times
- An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries.
- A skilled communicator with excellent verbal and written communication
- A team player who thrives in collaborating, giving and receiving feedback and lifting others up
- An interest in travel with a basic understanding of world geography
**Our Lisbon Office Benefits**
- Remote work after 6 weeks of training & opportunity to work from another location for up to 30 days per year
- Private medical insurance
- Life insurance
- Mental health support, through an online app, that gives you access to several courses and private support sessions
- Wellness benefit, as an annual stipend for wellness-related purchases up to €420, such as gyms, sports equipment, etc.)
- Relocation package*
- Connectivity stipend of 70€ per month
- Meal Allowance
- Monthly performance bonus
- Great environment and team spirit
- Modern office equipped with all the amenities, close to several transports (metro, bus and train)
- Free snacks, drinks and coffee at the office
- Cosy areas for your breaks
- A nice open-air space to enjoy our sunny days in Lisbon
- Lisbon relocation package: 1000€ bonus plus one way flight, booked through our Navan app
LI-AC5
LI-HYBRID
-
Travel Experience Agent
1 semana atrás
Lisboa, Lisboa, Portugal Comtravo Tempo inteiroAt Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this missionAs a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs....
-
Travel Experience Agent
1 semana atrás
Lisboa, Lisboa, Portugal Navan Tempo inteiroAt Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this missionAs a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs....
-
Travel Experience Agent
2 semanas atrás
Lisboa, Portugal Navan Tempo inteiroAt Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel...
-
Travel Agent
1 semana atrás
Lisboa, Lisboa, Portugal Navan Tempo inteiroAt Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this missionAs a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs....
-
Travel Agent
Há 7 dias
Lisboa, Portugal Navan Tempo inteiroAt Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel...
-
Travel Agent
1 semana atrás
Lisboa, Lisboa, Portugal Navan Tempo inteiroAt Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this missionAs a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs....
-
Travel Experience Agent
2 semanas atrás
Lisboa, Portugal Navan Tempo inteiroAt Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel...
-
Senior Operations Manager, Travel Experience
2 meses atrás
Lisboa, Portugal Navan Tempo inteiroAt Navan, the Travel Experience (TE) Operations team works at the intersection of the most important issues facing the Travel Experience team. It is a small, well-rounded group, that works closely with senior leadership and cross functionally shaping and driving strategic, operational, and organizational improvements across the Travel Experience team, such...
-
Senior Operations Manager, Travel Experience
1 semana atrás
Lisboa, Lisboa, Portugal Navan Tempo inteiroAt Navan, the Travel Experience (TE) Operations team works at the intersection of the most important issues facing the Travel Experience team.It is a small, well-rounded group, that works closely with senior leadership and cross functionally shaping and driving strategic, operational, and organizational improvements across the Travel Experience team, such...
-
Travel Agent
3 semanas atrás
Lisboa, Portugal Recruitment Apple Lovers Tempo inteiroTravel agent, GDS Sabre, Galileo or Amadeus Full time **Location**: Portugal, Remote **Languages**: French + English **Salary**: To be discussed + Extra pay: nights (+25%), Sundays and public holidays worked (+50%) **Starting date**: As soon as possible. **Description**: Daytime back-up service for travel agencies Travel Management Company (TMC) and...
-
Travel Agent
4 semanas atrás
Lisboa, Portugal Navan Tempo inteiroAt Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel...
-
Travel Agent
Há 7 horas
Lisboa, Portugal Navan Tempo inteiroAt Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel...
-
Business Travel Agent
1 semana atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroCompany DescriptionLocated in Lisbon, you will find a tech company that makes business travel easy. With their all-in-one app, you can manage your travel from booking your flight to paying for your expenses during your trip. The days of saving your receipts are officially over.Job Description:Do you have a passion for the travel and tourism industry?Do you...
-
Travel Agent
1 semana atrás
Lisboa, Lisboa, Portugal Recruitment Apple Lovers Tempo inteiroTravel agent, GDS Sabre, Galileo or AmadeusFull timeLocation: Portugal, RemoteLanguages: French + EnglishSalary: To be discussed + Extra pay: nights (+25%), Sundays and public holidays worked (+50%)Starting date: As soon as possible.Description:Daytime back-up service for travel agenciesTravel Management Company (TMC) and provides customers with dedicated or...
-
Manager, Travel Experience Consultant
1 semana atrás
Lisboa, Portugal Navan Tempo inteiroThe Navan service support team is seeking a Manager of Travel Experience Consultant to join our growing team. This role provides leadership and operational oversight of the Travel Experience team who supports the end users/employees of our corporate customers responding to customers all around the globe. Our team supports our managed travel program corporate...
-
Norwegian Speaking Travel Agent for Big Travel
2 meses atrás
Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiroHei! Ready to embark on an exciting journey in the travel industry? We're on the lookout for a Norwegian Speaking Travel Agent for a leading Travel Agency. If you are customer-oriented, love to assist people in planning their dream vacations, and have a knack for solving problems, then this remote job is definitely for you! **Role Description**: As our...
-
Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiroHei! Ready to embark on an exciting journey in the travel industry? We're on the lookout for a Norwegian Speaking Travel Agent for a leading Travel Agency. If you are customer-oriented, love to assist people in planning their dream vacations, and have a knack for solving problems, then this remote job is definitely for you! **Role Description**: As our...
-
Manager, Travel Experience Consultant
1 semana atrás
Lisboa, Lisboa, Portugal Navan Tempo inteiroThe Navan service support team is seeking a Manager of Travel Experience Consultant to join our growing team. This role provides leadership and operational oversight of the Travel Experience team who supports the end users/employees of our corporate customers responding to customers all around the globe. Our team supports our managed travel program corporate...
-
Norwegian Speaking Travel Agent for Big Travel
1 semana atrás
Lisboa, Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiroHei Ready to embark on an exciting journey in the travel industry? We're on the lookout for a Norwegian Speaking Travel Agent for a leading Travel Agency. If you are customer-oriented, love to assist people in planning their dream vacations, and have a knack for solving problems, then this remote job is definitely for youRole Description:As our Norwegian...
-
Dutch Booking/travel Agent
4 semanas atrás
Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiroHey there! We are on the look-out for a Dutch Booking/Travel Agent to join our team! Are you up for working from home in the beautiful city of Lisboa? Then keep reading! This is an entry-level job where no experience is needed. We will provide you with fully paid training to make sure you have all the tools you need to succeed. **Role Description**: As a...
