Configuration Management Database

2 meses atrás


Lisboa, Portugal NOESIS PORTUGAL Tempo inteiro

Work with systems managers (CIO, Development and Arquitecture Teams) to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information;
- Performing data maintenance, data change reconciliation, data quality audits, and troubleshooting of problems encountered in the automated discovery process;
- Assist with audits of CMDB data to ensure that the data is accurate;
- Assist with maintaining/managing CMDB data which is not discoverable by automated tools;
- Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions;
- Support IT Service Management & IT Asset Management Configuration Management practice;
- Review the data being populated into the CMDB and act as partial owner of the CMDB.
- Experience with CMDB Health, Process, governance, and integration;
- Experience maintaining a Configuration Management DataBase (CMDB);
- Experience in designing, developing, and implementing automated processes for gathering, populating, and maintaining CMDB data;
- Familiarity with Automated Discovery tools and their error logs;
- Familiarity configuring and using ServiceNow MID servers and discovery patterns;
- Detailed understanding of, and experience with, ITIL processes;
- ServiceNow Certified Implementation Specialist: Service Mapping (plus)



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