Customer Service Executive

2 semanas atrás

Lisboa, Portugal Smartbox Tempo inteiro

Thrive with us at Europe’s number one in gift experiences: help us give the gift you live.

Work in Lisbon for the French market.

Key Responsibilities include:

- Support the customer and work on upsell during exchange and order process.
- Provide a professional service to support customer & partners to be more self-efficient.
- Record specific details of customer & partner contacts & ensure actions taken on each and every case.
- Research answers or solutions as needed within our policies & help to identify improvement areas.
- Effective complaint handling to meet instant satisfaction.
- Ensure Partners are aware of the latest Smartbox innovations as a means to driving partner engagement and satisfaction.
- Keep the schedule adherence to a tee to support the colleagues and customers to your best ability.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process.
- Work effectively with the team to deliver and exceed KPI’s for quality and quantity & to support brand development.

Required Competencies/ skills:

- Excellent communication skills - verbal and written - in English (at ease on the phone)
- Proficient communication skills - verbal and written - in French, Italian, Spanish, German, Danish or Swedish (choose your language)
- Recent Customer Service experience (in a contact centre environment preferably) or B2B support experience
- Strong organizational, time management and problem-solving skills
- Detail orientated
- Customer, partner and solution oriented with a professional approach
- Enthusiastic, logical, proactive, curious, flexible and positive attitude
- Ability to exercise independent judgment on situations
- Ability to understanding complex information and processes
- Ability to work in a fast-paced environment
- Team player with ability to build and maintain relationships both internal & external

Desired competencies/skills:

- Motivated by your own and also team performance in a very number driven environment
- Strong problem-solving skills
- Fast/Good typing skills
- Experience in Salesforce use or other similar CRM software
- Being able to multitask and navigate through several systems at the same time

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