Customer Service

3 semanas atrás

Lisboa, Portugal Catawiki Tempo inteiro

**Who we are**:
A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.

Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.

We've sold 10 million unique items to date and it's our mission to become the world's most popular auction destination for special objects.

We're an innovative, pioneering and** fast-growing scale-up**. If you think you can make a difference to our team, go ahead and apply.

**About the role**:
The CX Training & Development Specialist is a highly motivated and skilled team member within the Knowledge & Improvement Team. Reporting to the Head of Knowledge & Improvement, you will play a key part in enhancing the competencies of our employees by developing and delivering training programs that align with our company's core values. You will be responsible for conducting training needs assessments, designing engaging curriculum and learning materials, and overseeing all aspects of training interventions. Your primary objective will be to boost workplace performance within our CX organization. As a Training & Development Specialist, you will collaborate with various stakeholders to identify training gaps and develop solutions to address them. You will also be responsible for evaluating the effectiveness of training programs and making necessary adjustments to ensure continuous improvement.

To excel in this role, you should have a strong passion for learning, excellent instructional design skills, and the ability to effectively communicate and engage with employees at all levels. Your creativity, attention to detail, and organizational abilities will be critical in delivering impactful training initiatives.

**What you'll do**:

- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into training that will upskill employees in tolling, process, and other operational ways of working.
- Build and assist in building Live training programs and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
- Direct structured learning experiences and monitor results via varied assessment approaches
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour
- Acclimate new hires to the business and create, conduct, and maintain onboarding sessions remotely and in office when required
- Effectively deliver various training courses
- Periodically evaluate ongoing programs and resources to ensure that they reflect any changes
- Stay abreast of the new trends and tools in employee training and incorporate new styles of training and learning into your practice.

**Requirements**:

- Solid knowledge of learning principles and proven experience in facilitating training events in a corporate setting
- Ability to present complex information to a variety of audiences in a confident, clear, and engaging manner
- Experienced training small to large groups in an operational environment
- Experience working in Customer Service/Customer Support environment
- Proven ability to master the full training cycle
- Adequate knowledge of learning management software
- Familiarity with traditional and modern training methods, tools and techniques
- Sound decision making and organisational skills
- Proficiency in Google Suite and in some data analysis
- Ability to travel to Catawiki's offices in the Netherlands when required
- Degree or certificate in Education, Training, HR or related field
- Creative ability & writing/speaking proficiency in English (Near native). Any other European language is an asset.
- **You are based in Lisbon and able to go to the Lisbon office twice per week**

**Here's what we can offer you**:
This is your chance to join our mission to fulfil people's passions, as part of a young and dynamic organisation. You'll be part of an enthusiastic, highly-motivated team of 800+ Catawikians. Additionally, you can expect:

- A challenging role in a diverse, international and fast-growing organisation with over 50 nationalities.
- Regular fun activities both on and offline e.g summer parties, boat rides and regular team events.
- Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
- Hybrid ways of working between home and office. We offer remote and activity-based working, suited to the team and individual responsibilities
- We care about our teams' wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more.
- Tailored learning

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