Groups & Events Coordinator

Há 5 dias

Lisboa, Portugal Selina Tempo inteiro

**Who we are**

Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

**What the role is**

The Sales Manager is responsible for ensuring sales promotion, and revenue generation of all products available at the Selina locations in the defined territory.

This position reports to the General Manager at location level as well as the Country Commercial Director and will be implementing Global and Country Level Sales strategies and following corporate procedures. The will be developing partnerships and sales branded promotions.

**What you will be doing**
- Create, manage and execute the sales actions plan and forecast.
- Achieve revenue goals for all products (accommodation, F&B, Explore, Cowork, Wellness).
- Manage, retain and grow established customers (individual) and groups (group business).
- Responsible for all sales processes at location level and synergies with other country or global location.
- Dealing with customer enquiries and aiming to meet their expectations.
- Oversee the customer experience.
- Cross-selling of products (i.e. Explore products to other businesses locally)
- Upselling and cross-selling in location level to optimize revenue per customer
- Open new sales channels and manage existing ones.
- Group sales conversion, turnover and operational support.
- Create local level packages based on special events and local experiences offered (lead the collaboration with country and global level sales teams).
- Responsible for ensuring all the location team is appropriately using Rezdy and Winks PMS.
- Close local level deals for groups and packages (corporate offsites, student groups, etc.) with the help of country and global teams when needed.
- Sourcing new tour products and destinations to meet consumer demands.
- Prospect new clients e.g. Tour Operators, Corporate, DMCs, Travel Agencies, M&E Agencies and Creative Marketing Agencies.
- Ensure all staff are properly trained on Selina products, and how to sell and cross-sell them.
- Responsible for establishing and monitoring incentive campaigns the front-line team.
- Provide sales performance reports the country and regional leadership on tracking progress against targets, successes and challenges.
- Support in the creation of marketing initiatives for all products in the location with the support of the Country Marketing coordinator and external vendors.
- Analyze data and provide reports with conclusions.
- Responsible for ensuring Explore promotional sales content is spread adequately around the location areas (Reception, Selina Home, Selina Playground, Selina CoWok property hallways, mood boards, elevators, rooms, partner transportation vehicles, etc.)
- Conduct Sales Mission and attend trade shows in accordance with the market.
- Report analysis on Guest Satisfaction Surveys

**What you need for the role**
- Degree in Sales, Hospitality or Business Administration
- Local hospitality Market knowledge
- Hotel revenue management knowledge
- Tour Operations
- Forecasting and budgeting
- English proficiency and local language
- Minimum 1-5 years in sales management
- Previous experience in sales in hospitality is a requirement
- Time Management, Creativity and Cultural Sensitivity Skills
- Revenue and Profit Oriented
- Previous experience with community engagement
- Excellent communication skills, verbal and written
- Able to work independently and creatively to close new sales opportunities
- Able to work and collaborate in a matrix environment
- Strong negotiation and relationship management skills

**What can you expect**
- Competitive salary
- Performance bonus
- No dress code
- Pet-friendly (as long as your pet is friendly)
- Multiple online training opportunities
- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
- Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
- Have your birthday off
- Amazing referral program with cash and global holiday packages; we know you hang out with other great people

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